Customer Support Representative (English)

Job Description

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Representative (English language) to help us keep our clients happy and our operations smooth.

Who We Are:

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

Job Responsibilities:

• Being front line voice and ears of our company, providing customer support via calls and emails for our international clients and partners;
• Assisting clients and partners with existing reservations and questions before booking;

• Distributing requests among departments and teams;

• Logging activity in CRM.

Requirements

What You’ll Do:

• Advise clients: You will serve as thefront line voice and ears of our company, providing customer support via calls and emails for our international clients and partners;
• Communicate: Assist clients and partners with existing reservations and answer questions prior to booking;
• Work with systems: Distribute requests among departments and teams and log activity in CRM.

What We’re Looking For:

• English Proficiency: Upper Intermediate level (both spoken and written).
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
• Quick Learner: Ability to learn quickly and stay results-focused.
• Tech Requirements: A functioning computer and microphone.

Benefits

What We Offer:

• Remote Work: Work from the comfort of your home.
• Great Team: Join a young and active team of super specialists.
• Convenient Schedule: 5/2 (Monday-Friday) from 9 a.m. to 18 p.m. (GMT+2) or 2/2 from 9 a.m. to 21 p.m. (GMT+2).
• Competitive Salary: Earn a base salary of 700 EUR + up to 100 EUR in bonus KPI.
• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
• Perks: Enjoy corporate discounts on hotels and other services.
  

The Process:

• Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
• Meeting with HR: A friendly chat with our HR team.
• One minute Internet Speed Test: Just to make sure you’re all set for remote work.
• Interview results and offer!
  

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!