Granicus

Customer Success Consultant (12-month maternity cover)

Job Description

Granicus is seeking a Customer Success Consultant (MATERNITY COVER) – CSC – to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our clients' business outcomes. You are a committed client navigator guiding customers on a strategic journey of success.  

Strong candidates will have experience in nurturing clients in an agency, public-sector or software organization. Qualified candidates will have stellar client relationship skills, as well as proven success in data-driven decision making, adherence to process and organizational advancement. The desire to be a part of a collaborative, fast-paced team who thrives in the mission of providing world-class service is a must. 

An awesome CSC consistently provides excellent service so that our customers can deliver exceptional civic and citizen experiences in our communities.  

#UnitedKingdom


Essential Functions:
  • Proactively guide clients through every step of the customer journey – from pre-sales to onboarding to implementation to support to sales – to ensure a seamless and successful Granicus signature experience
  • Voraciously consume Granicus and auxiliary metrics via signature dashboards, and make data-driven recommendations based on Granicus benchmarks and client baselines to accelerate adoption 
  • Ensure best practices are adopted and employed along the maturity curve for respective products 
  • Consult customers leveraging account and auxiliary analytics to increase adoption and usage 
  • Research and keep current on relevant client topics, such as program background, agency and administration developments, media reports, and developments across verticals 
  • Diligently employ existing best practices, while avidly evolving them to advance team learnings aligned with industry best practices in the Customer Success field 
  • Provide bespoke approach to client interactions, while leveraging library of resources 
  • Advocate for customers throughout cross-functional divisions, such as product enhancements 
  • Collaborate with sales organization to expand every aspect of on-the-ground and online intelligence
  • Keenly identify and document expansion opportunities in SalesForce 
  • Passionately pursue developments in Granicus product portfolio, as well as SaaS customer-success practices, competitive advancements, and modern engagement trends  
  • Enthusiastically represent Granicus at internal and external speaking events as a subject-matter expert in our products and respective civic and citizen knowledge pillars

    • Qualifications:
  • 5+ years increasing responsibility in a relevant field, such as an agency, public sector organization, or software company
  • Extraordinary appetite for analytics and advancement driven by data with preferred knowledge of civic-management and citizen-engagement tools 
  • Pursuit of public sector information, developments and future as well as Granicus, Vista Equity Partners, and external best practices
  • Excellent organizational skills and a passion for process and business systems, as well as process improvement ideation 
  • Exceptional interpersonal skills for internal and external relationship building
  • Ability to thrive in a lean, self-propelling, proactive environment 
  • Commitment to diversity of thought and consideration of different ideas 
  • Willingness to travel, as needed, up to 20% for client meetings and Granicus commitments 

    • Apply Now
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