Veterinary Support Specialist

Job Description

Operations Support Specialist

Location: Remote with up to 40% travel

Salary: $50,000

About Associated Veterinary Partners

At Associated Veterinary Partners, we believe in compassionate care and lifelong partnerships. We are a network committed to enhancing the lives of the pets we treat and the teams we serve. Our collaborative spirit and innovative approach make us a trusted partner in veterinary care across our growing network. We’re seeking a dedicated Operations Support Specialist to join us on our mission to evolve the way veterinary practices operate.

Your Role in Our Pack

As an Operations Support Specialist, you will be the friendly linchpin that connects our vision with the day-to-day operations across our network of hospitals. Your thoughtful support and natural problem-solving abilities will help our practices thrive, while your warm communication style will strengthen the bonds within our network. Every procedure you streamline, every best practice you share, and every team member you assist contributes to our mission of exceptional care. By embodying our core values of integrity, accountability, and kindness in all you do, you'll help create an environment where our team members, clients, and the pets we serve can flourish together.

How You’ll Make an Impact

Enhancing Our Operational Excellence

• Documentation & SOPs: Develop, update, and manage our operational documentation and SOPs, ensuring that they embody our commitment to quality care.
• Best Practices: Capture and share the best practices identified across our network, making them readily accessible to every team member.
• Training Materials: Craft engaging training resources that facilitate smooth workflow implementation and empower our practices.

Supporting Our People and Processes

• Administrative Coordination: Schedule and coordinate operational meetings, training sessions, and travel with a personal touch.
• Communication Management: Serve as the central point for internal enquiries, ensuring that all communications reflect our empathetic approach.
• Equipment & Procurement: Assist with inventory management and the procurement process, ensuring that every detail aligns with our commitment to excellence.

Streamlining Systems & Driving Innovation

• Systems Assistance: Help manage password protocols and facilitate new system initiatives that support our technological advancements.
• Data Management: Retrieve, compile, and present data in ways that support informed decision-making across the network.
• Fee & Charge Audits: Assist with fee schedule revisions and charge capture audits to ensure operational efficiency and robust financial stewardship.

Fostering Relationships & Community

• Vendor & Transition Management: Provide crucial support during account transitions, ensuring a smooth and collaborative process.
• Customer Service Excellence: Help monitor customer service standards and implement best practices that uphold our reputation as a caring, innovative partner.
• Digital Engagement: Assist with reputation management and social media efforts to keep our digital presence as vibrant and welcoming as our in-person interactions.

Bridging Teams & Cultivating Growth

• Practice Support: Serve as a resource for practice process implementation, offering training and copy creation to enhance workflow and customer service.
• Unified Vision: Contribute to the creation and unification of network standards, ensuring that every hospital upholds our shared values.
• Admin & Event Coordination: Provide essential administrative support, from scheduling meetings and travel to coordinating special events that strengthen our community bond.

What We’re Looking For

Essential Qualifications

• Veterinary Insight: Experience in veterinary or healthcare settings that helps you understand our unique environment.
• Experience: At least 2 years of experience in administrative or operational support roles.
• Detail-Oriented: A knack for organization and precision, with an ability to manage multiple priorities effectively.
• Strong Communicator: Excellent oral and written communication skills, ensuring clarity and trust in every interaction.
• Tech-Savvy: A solid command of Microsoft Office and database management, with a willingness to embrace innovative technology solutions.

Preferred Qualities

• Process Improvement: Demonstrated experience with process improvements and project management.
• Customer Service Focus: A background in quality service evaluation and training, underpinning a genuine care for clients and colleagues alike.
• Digital Fluency: Familiarity with digital marketing and social media, enhancing our connection with the community.
• Educational Background: A bachelor’s degree in Business Administration, Healthcare Administration, or a related field.

If you’re passionate about making a meaningful difference in the veterinary field and eager to be part of a community that truly cares, we’d love to meet you. Together, we can create a workplace where everyone feels valued, supported, and inspired to do their best work.

We believe that diverse perspectives make us stronger. We welcome applications from people of all backgrounds, experiences, and identities who share our passion for pets and people. 

Requirements

Our Commitment to You

At Associated Veterinary Partners, we take pride in fostering a supportive and inclusive work environment where psychological safety is paramount. We offer:

• Competitive Compensation: Fair salary practices that value your expertise.
• Comprehensive Benefits: Health, dental, and vision plans designed with you in mind.
• Secure Future: A 401(k) retirement plan with a company match.
• Work-Life Integration: Generous paid time off to ensure you have time for yourself and your loved ones.
• Professional Growth: Opportunities for continuous learning and development.