Post a Job
Customer Support Representative
- Gpd Holdings Llc Dba Coinflip
-
Verified
Job Description
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.Role Description
We’re seeking a Customer Support Agent responsible for supporting our ATM customers by:
- Registering users
- Increasing buy limits
- Helping customers complete transactions at our ATMs
- Answering questions regarding cryptocurrency
- Initiating compliance investigations
- Addressing technical issues with the terminals themselves
Qualifications
- Affinity for helping others and nurturing relationships
- Customer advocacy
- Empathy
- Troubleshooting and issue resolution
- Problem solving
- Keen attention to detail
- Willingness to work a flexible schedule, as this position requires weekend and overnight hours
- Foundation in cryptocurrency knowledge
- Phone skills
Requirements
- Willing to work a flexible schedule
- Bilingual (Spanish/English)
- Basic knowledge of cryptocurrency and blockchains
- General passion and knowledge of fintech and crypto
Benefits
- Competitive health, dental, and vision insurance plans through BlueCross BlueShield (employer subsidized)
- A generous retirement savings plan with company match up to 4%
- Performance-based bonuses
- Paid time off
