Airslate

Customer Support - Billing Support Specialist

  • Airslate

Job Description

About Support team:

With over 100 dedicated professionals, we pride ourselves on delivering top-notch support and building meaningful connections with our customers.

And now, we are looking for a  Billing Support Specialist who is prepared to contribute to the next chapter of our company's growth.

We’re looking for a customer service-driven Billing Support Specialist who is passionate about resolving billing issues and ensuring customer satisfaction. You will work alongside other Support Specialists and report to the Support Manager. You must be efficient, detail-oriented, and excellent at prioritizing tasks. To be successful in this role, you should also be a great communicator as you will be the first point of contact for our users’ billing needs. Your typical day will start with US prime time and will involve monitoring a ticket/chats/calls queue, ensuring we’re hitting key metrics, and establishing our reputation as a company that offers excellent billing support during all sales and after-sales procedures.


What you'll be working on:
  • Customer Empathy: Exhibits empathy and customer-centricity, understanding customer needs and pain points.
  • Self-Management: Highly organized, able to multitask, and prioritize tasks effectively; meets task deadlines.
  • Conflict Resolution: Effective problem-solving, stress management, empathy, and active listening skills; manages difficult questions and stressful situations.

    • What we expect from you:
  • Experience of 1+ year in a Support Specialist position, preferably in a billing role.
  • Strong customer service skills and a passion for helping others.
  • Fluent English, with excellent grammar and writing skills.
  • Excellent communication skills.
  • Technical / Sales background is a plus.
  • Flexibility in work hours to accommodate the US market.

    • What helps you rock:
  • Experience with implementing retention strategies.
  • BA degree in Finance, Accounting, or a related field.

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