Nordic Speaking Customer Service for Anti-Financial Crime Unit

Job Description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Nordic Speaking Customer Service Representative for an Anti-Financial Crime Unit. This position is pivotal in supporting our client’s mission to prevent and combat financial crime while providing top-tier service to clients across the Nordic regions.

Responsibilities

• Deliver exceptional customer support to clients in Nordic countries, handling inquiries related to anti-financial crime initiatives and reporting processes.
• Assist clients with understanding policies and regulations related to financial transactions and compliance.
• Provide guidance on how to report suspicious activities and ensure that clients feel supported throughout the reporting process.
• Document and escalate complex cases to the investigative team, ensuring all necessary information is captured for further analysis.
• Maintain up-to-date knowledge of financial crime regulations and ensure compliance with industry standards.
• Collaborate with internal teams to resolve client issues and enhance the overall customer experience.
• Contribute to ongoing training and knowledge sharing efforts within the team.

Requirements

• Fluency in one or more Nordic languages (Swedish, Norwegian, Danish, Finnish) and English, both written and spoken.
• Experience in customer service, particularly in financial services or compliance-related roles, is highly beneficial.
• Strong communication and interpersonal skills, with a focus on client support.
• Ability to handle sensitive information with discretion and professionalism.
• Analytical mindset with strong problem-solving abilities.
• Familiarity with anti-financial crime regulations or a strong interest in compliance and security matters.
• Proficiency in customer service software and Microsoft Office applications.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks