Czech Speaking Customer Support for Online Content Creators

Job Description

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with exciting career opportunities. We are currently looking for a Czech Speaking Customer Support Representative for Online Content Creators. This position is ideal for individuals passionate about the digital content landscape and able to provide top-notch support to clients in the online creative community.

Responsibilities

• Provide exceptional customer support to Czech-speaking online content creators via phone, email, and chat.
• Assist clients with inquiries related to platform features, account management, and payment processes.
• Effectively resolve issues and provide solutions to enhance the user experience on the platform.
• Document customer interactions accurately and follow up on outstanding inquiries.
• Collaborate with internal teams to address client needs and improve service delivery.
• Educate clients on best practices to optimize their presence and engagement as content creators.
• Gather customer feedback to contribute to service enhancements and product development.

Requirements

• Fluency in Czech and English, both written and spoken.
• Previous experience in customer service, particularly in the online or digital content sector.
• Strong communication skills with a customer-centric attitude.
• Ability to understand and explain technical concepts to clients in an easily digestible manner.
• Familiarity with CRM systems and standard office software.
• Detail-oriented and able to manage multiple tasks effectively.
• Willingness to work flexible hours, including evenings and weekends if needed.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks