Italian Speaking Customer Support Online iGaming Department

Job Description

Patrique Mercier Recruitment FR is excited to present a fantastic opportunity for Italian Speaking Customer Support Representatives in our Online iGaming Department. This role is perfect for individuals who are enthusiastic about online gaming and are committed to providing top-tier customer service to Italian-speaking clients.

Responsibilities

• Offer outstanding customer support to Italian-speaking users through phone, email, and live chat channels.
• Assist customers with inquiries regarding account issues, game rules, deposits, withdrawals, and promotional offers.
• Efficiently resolve customer complaints to ensure a positive gaming experience.
• Accurately document customer interactions and issues for reference and quality control.
• Collaborate with technical teams to troubleshoot and resolve customer-related problems promptly.
• Stay informed about gaming regulations, platform updates, and company policies to provide accurate support.
• Collect customer feedback to help improve service quality and enhance the customer experience.

Requirements

• Fluency in Italian and English, both written and spoken.
• Experience in customer service, preferably in the iGaming or online gaming environment.
• Strong understanding of online gaming processes and products.
• Excellent communication skills with a focus on customer satisfaction.
• Proficient in using customer support tools and standard office applications.
• Strong analytical skills and meticulous attention to detail.
• Willingness to work flexible hours, including evenings and weekends as required.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks