Portuguese Speaking Customer Service for Online Streaming Service Department

Job Description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative for an Online Streaming Service Department. This role is perfect for individuals passionate about entertainment and technology, looking to provide outstanding customer support to Portuguese-speaking subscribers.

Responsibilities

• Deliver exceptional customer service to Portuguese-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries regarding subscription services, account issues, and streaming-related questions.
• Guide users through troubleshooting processes to resolve technical difficulties and enhance their viewing experience.
• Handle customer complaints and feedback proactively, ensuring resolution and sustained customer satisfaction.
• Maintain a deep understanding of the streaming service's content offerings, features, and policies.
• Document all customer interactions accurately for compliance and service improvement.
• Collaborate with content and technical teams to ensure a seamless service experience for customers.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, preferably in the entertainment or technology sector.
• Strong communication skills and a customer-focused attitude.
• Excellent problem-solving abilities and the ability to work under pressure.
• Familiarity with online streaming services and technology is an advantage.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks