Creative Operations Manager

Job Description

About You

You are an organized and detail-oriented operations professional with a passion for creative production. You thrive in fast-paced environments, balancing multiple projects while ensuring smooth workflows and timely deliverables. Your ability to communicate effectively with internal teams, freelancers, and content creators makes you a strong collaborator. With experience in talent management, project coordination, and process optimization, you’re eager to bring structure and efficiency to creative operations. You enjoy working with digital tools and have a keen eye for improving workflows.

Does this sound like you? If so, Level Agency is currently looking for an experienced and motivated Creative Operations Manager to further their career with our team.

About Us

At Level, we use the scientific method to drive effective performance marketing campaigns for our clients. Everything from media planning to the ad creative is done with methodical care. Our teams use a “Test. Learn. Grow.” framework that allows them to act with urgency and quickly adapt to the ever-changing world of performance marketing. This nimbleness and willingness to rethink what we know leads to better decision-making—and the confidence our clients need to pursue bold ambitions.

Recently ranked on the Inc. 500's Fastest-Growing Private U.S. Companies and one of Pittsburgh's Best Places to Work, Level delivers powerful and comprehensive online solutions including multi-channel digital marketing, search engine optimization, lead generation, website development, ROI reporting, and much more.

Level is an equal opportunity employer, a Military Friendly® partner, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the Position

The Creative Operations Manager will be responsible for managing creative workflows, ensuring seamless execution of projects, and overseeing the coordination of external talent for user-generated content (UGC) production. This role will work closely with creative, marketing, and operations teams to ensure deliverables are met with efficiency and quality. The ideal candidate is highly organized, proactive, and skilled at balancing multiple priorities while maintaining strong communication with internal and external stakeholders.

This role reports to the Associate Director, Creative Operations. The salary range for this position is $50,000 - $60,000 per year.

💡 Schedule Note: This role is ideal for candidates available to work 12 PM – 8 PM ET / 9 AM – 5 PM PT to align with our operational needs.

Your Impact

Creative Project Coordination

• You’ll manage creative tasks and projects, ensuring timely communication with internal teams and external partners while maintaining quality standards.
• You’ll help support incoming creative requests, identifying potential issues and efficiently assigning tasks to the appropriate team members.

Talent & UGC Creator Management

• You’ll source and recruit creators to produce user-generated content for social ad campaigns and other creative projects.
• You’ll oversee the creator process, including screening, vetting, contract negotiation, and ongoing communication.
• You’ll manage all talent-related documentation, ensuring agreements are properly executed and maintained.

Workflow & Process Optimization

• You’ll assist in managing the creative queue, ensuring work is assigned and progressing efficiently.
• You’ll develop and refine workflow processes to improve project efficiency and cross-functional collaboration.
• You’ll ensure best practices are followed for key workflow systems (e.g., Asana, Slack, Google Workspace, Harvest).

Financial & Contract Management

• You’ll oversee contract execution, ensuring compliance with agreements and smooth collaboration with freelancers and contractors.
• You’ll assist with accounting and billing related to talent acquisition and management.

We are interested in every qualified candidate who is eligible to work and will perform the work in the United States. We are not able to sponsor visas.

Key Values and Attributes

• No Ego, All In: You collaborate with internal teams and external talent with professionalism, ensuring seamless communication and teamwork. Your proactive approach fosters a positive and efficient creative workflow.
• Better Every Day: You continuously seek ways to optimize processes, enhance workflows, and improve how creative projects are executed.
• Relentless for Results: You are highly organized and detail-oriented, ensuring all projects, contracts, and talent relationships align with company goals and standards.

Driven by Truth: You communicate clearly, set transparent expectations, and ensure that stakeholders have accurate and timely information.

Requirements

Requirements

• 3+ years of experience managing and/or coordinating the activities of a creative team, ideally in an agency or shared services environment.
• Experience sourcing, recruiting, and managing UGC creators or freelance talent.
• Strong project management skills, with the ability to define requirements, develop timelines, and manage dependencies.
• Familiarity with industry-standard workflow tools such as Asana, Slack, Google Workspace, and Harvest.
• Understanding of contract management and industry best practices for creative and talent agreements.
• Excellent organizational and time-management skills, with the ability to handle multiple tasks and priorities.
• Strong communication and interpersonal skills, with the ability to set clear expectations and lead productive conversations.

Preferred Qualifications

• Background in creative or design is a plus, as this role requires identifying missing assets, ensuring creative consistency, and effectively collaborating with designers and content creators
• Experience working with UGC talent and social media creators.
• Knowledge of standard industry contracts and documentation.
• General understanding of accounting and billing processes related to creative operations.

Benefits

Benefits

• Remote work from anywhere in the US
• Unlimited PTO
• 12 annual paid holidays with an additional 2 floating holidays
• Summer Fridays
• Competitive medical benefits, including 100% employer-paid vision and dental
• Paid Parental & Paid Family Leave after 6 months of employment
• 401K plan with 3% employer contribution - 100% vested
• Performance reviews every six months
• Career advancement opportunities
• Travel Reimbursement
• Monthly work-from-home stipend
• Bonus programs
• In-person and virtual company events
• Employee appreciation programs
• Employee concierge services for help with personal scheduling & organization
• EAP with mental health, financial, and legal counseling