German Speaking Customer Support for Transportation Services Department

Job Description

Patrique Mercier Recruitment FR is proud to connect skilled professionals with rewarding career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Transportation Services Department. This role is an excellent fit for individuals who are passionate about customer service and are eager to assist German-speaking clients with their transportation needs.

Responsibilities

• Provide exceptional customer support to German-speaking clients regarding transportation services via phone, email, and chat.
• Assist customers with inquiries related to bookings, service options, and operational policies.
• Efficiently handle customer complaints and resolve issues to ensure a positive customer experience.
• Document customer interactions accurately and manage follow-up communications effectively.
• Collaborate with internal teams and service providers to ensure seamless service delivery.
• Educate customers on available transportation options, fare structures, and safety protocols.
• Collect and analyze customer feedback to contribute to service enhancements.

Requirements

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably within the transportation or logistics sector.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Excellent problem-solving skills and the ability to work under pressure.
• Proficient in using CRM systems and standard office software.
• Detail-oriented with strong organizational skills.
• Willingness to work flexible hours, including evenings and weekends if needed.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks