German Speaking Customer Service for Telecommunications Department

Job Description

Patrique Mercier Recruitment is a prominent agency dedicated to connecting skilled candidates with exceptional job opportunities throughout Greece. We are thrilled to announce an opening for a German Speaking Customer Service representative for the Telecommunications Department. This role is perfect for individuals who are passionate about technology and customer experience. As a member of our team, you will assist German-speaking customers with inquiries regarding telecommunications products and services, ensuring that clients receive top-tier support and assistance. If you are looking to utilize your language skills in a dynamic environment where you can make a difference, we invite you to apply!

Responsibilities

• Provide exceptional customer service via phone, email, and chat in German.
• Assist customers with questions regarding telecommunications services, billing, and technical support.
• Efficiently resolve customer complaints and troubleshoot issues.
• Document customer interactions accurately and maintain records in the CRM system.
• Work closely with team members to improve service delivery and achieve departmental goals.
• Stay updated on the latest telecommunications trends and product information.

Requirements

• Fluency in German (both spoken and written) is essential.
• Strong communication and interpersonal skills.
• Experience in customer service, particularly in telecommunications, is preferred.
• Excellent problem-solving skills and an ability to handle customer queries effectively.
• Ability to work independently and as part of a collaborative team.
• Proficient in using digital tools and customer relationship management systems.
• Willingness to adapt to a fast-paced, ever-changing environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training