Data Analyst - Growth

Job Description

🌍 Location

United Kingdom, fully remote 

£55,000 - £60,000 + stocks

👉 Who we are

We’re a fully remote team of 50+ people building the market leading design system management platform 🚀 zeroheight enables companies to document, maintain and scale their design systems – all in one central hub. Here's an example of Uber's design system site built with zeroheight.

Join us on our mission to enable every product team in the world to ship magical user experiences 10x faster than they do today. This is a super exciting time to join as we’re actively investing in our brand and website, and rapidly evolving the zeroheight platform – it’s the perfect opportunity for you to come and tell a better story about who we are and what we’re building!

Click here for more details on what remote-first looks like for us

🫵 Who you are

You’re an experienced Data Analyst / Growth Analyst (or similar), with a background working on digital products. You value agency as highly as accuracy, and are at your happiest when the outcome of your work is influencing data-driven decisions across an entire business.

You’ve also read our company values and like the sound of them! 😇

📝 What you’ll do

You’ll join our Data Team (reporting to our Head of Data), while also spending a good amount of your time working on our Product-Led Growth (PLG) efforts as a part of a cross-functional squad.

Some potential tasks are listed below, based on example questions from the wider business:

🧪 Proposing and measuring experiments

💭 Where do people drop off in our onboarding flow when they don't become an active user? What’s our most impactful marketing channel for new signups?

As a member of our PLG squad, you would be focused on optimising our onboarding funnels (based on the AARRR framework). Using your data analysis skills (and tools such as Amplitude), you would formulate hypotheses and subsequently run experiments to improve conversion at each stage of a potential customer's journey - and you’d be comfortable doing so in a fast-paced, iterative manner.

📈 Defining and tracking metrics

💭 How we define a Weekly Active User? Or a Product-Qualified Lead? How can we tell when a new feature launch is a success?

As a member of the Data Team, it would be your job to ensure we can answer these questions with well-defined, well-documented and well-understood metrics, using tools such as dbt and Hex to do so.

🏊‍♀️ Diving deep into the data

💭 What behaviours could indicate that a team are a churn risk? How can we better forecast our deal pipeline?

For some of the bigger questions we face at zeroheight, we’ll run a longer “deep-dive” analysis. These projects will allow you to showcase your data science skills - working in Python + SQL to produce analyses or datasets that provide insight into some of the bigger strategic questions that other departments may be facing.

🤲 Enabling other departments to self-serve their data needs

💭 How can I see this information in the tools I use every day? Is there a way I can find this information myself?

As an internal data team, our ultimate mission is to enable the rest of the company to have the easiest possible access to all the data and information that is required for them to perform their roles exceptionally well.

We use tools such as Hightouch and Fivetran to ensure that we can easily move data between tools, and empower our colleagues to produce their own reporting (i.e. in Hubspot or Planhat) when necessary, without the issues caused by siloed data in disparate tools.

What are we looking for?

If you don’t quite tick all these boxes but think you’ll be a great fit, we encourage you to apply anyway

⚙️ Skills we believe you'll need

• 3+ years of experience working in a Data Analyst role (or similar)
• Strong SQL skills, including some exposure to working with dbt
• A full understanding of event-tracking platforms (such as Amplitude, Mixpanel, Segment) - we use Amplitude
• Exceptional communication skills, both personally and in terms of communicating insight properly to stakeholders
• You are already based in the UK

💪 Bonus Skills

• You have experience working for a startup, ideally SaaS technology companies, and are familiar with the core concepts (MRR, funnels, retention, cohorts, etc.)
• You have a good understanding of how software development teams work, and are familiar with working in an agile manner
• You have a passion for good design and UX, and have an interest in the UI / UX space

Let's make this happen!

1. Submit your CV 📜
2. A quick hello 👋 (30m, video call w/ Head of Data)
3. If things click on the call, we'll ask you to complete a short task in your own time (max 90 mins), and schedule another call to get a bit more technical 🤓 (1hr, video call w/ Head of Data + 1x Data Team Member)
4. Values interview 🌱 (1h, video call w/ Founders)

If this role seems like a good fit, go ahead and apply! 👆

We look forward to meeting you and are really excited about the possibility of you joining us on the zeroheight journey 🚀

🥗 Benefits

Find out more about our team and company perks here :)

More about zeroheight 🖼

You can learn more on our About Us page

DEI statement 💖

At zeroheight we live and breathe our values, building an inclusive and diverse team is what makes us great. We are proud of the culture we’ve created and by embracing individuality we continue to add to our culture.

We look to hire the best, give an amazing experience throughout and we don’t discriminate against who or what you are. Our employees are encouraged to be their authentic selves, allowing us to celebrate our differences and learn from one another. All we ask is that you be yourself, love what you do and give 100%.

Take a look at our current DEI stats here.