Job Description

*Must reside in BC, QC, or ON

Everbridge is looking for a Senior Technical Program Manager, Atlassian Systems to drive strategic initiatives and administer our Atlassian system. This hybrid role blends technical experience in Atlassian administration (50%) with program management/operations (50%). Your scripting expertise and curiosity drive you to excel and thrive in handling various Atlassian administration scenarios. You are strong in your interpersonal skills as you will be working with other functions to enable and support our technology teams.

This opportunity requires working across US time zones and non-business hours for maintenance and upgrades.

What you'll do:

Collaborate and build relationships across the organization, bridge gaps between teams, and successfully influence without authority.

Work hands-on with all teams and leadership to optimize cross-functional team processes, often working with ambiguity to drive results.

Partner with engineering, product management, and other internal stakeholders to encourage seamless collaboration among these teams.

Be the subject matter expert for Jira and Confluence (cloud) and associated plugins and tools.

Manage all aspects of Atlassian tooling, including workflows, screen schemes, automation, JQL, reporting, permissions, add-ons, and integrations.

Using your strong Agile Scrum knowledge, understand stakeholder use cases and determine ways to optimize and improve setup and workflows.

Build, develop and maintain custom integrations (out-of-box and custom scripts) with 3rd party applications.

Investigate and troubleshoot user reported issues with Atlassian.

Create and maintain documentation on internal Atlassian product configurations, automation, and processes.

What you'll bring:

5+ years experience as a seasoned Jira user who has used scripts and tools to automate and enable yourself, or as a hands-on Atlassian administrator.

At least 3+ years experience managing complex programs.

Bachelor’s degree in Computer Science or a related technical role or equivalent experience.

Strong scripting experience working with APIs and Atlassian tools (e.g., Script Runner and Automation for Jira etc.)

Experience with Python, SQL and REST APIs.

Strong background in Agile Scrum, Kanban, and various Agile methodologies.

Ability to prioritize and work independently to ensure timely resolution of issues.

A forward-looking attitude for troubleshooting, future state planning, and best practices.

Ability to anticipate challenges, analyze root causes, and implement solutions that benefit both users and system maintainability

Bonus If:

You have dabbled with programming languages (eg. Java, C#, JavaScript, etc).

You can convey concepts and considerations to non-experts and experts alike.

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