Spanish Speaking Electronics Support Specialist - Athens (Remote in Greece)

Job Description

Patrique Mercier Recruitment is thrilled to offer a fantastic opportunity for a Spanish Speaking Electronics Support Specialist – Remote in Greece. Our mission is to connect skilled professionals with innovative companies, and this role is pivotal in providing exceptional technical support to our Spanish-speaking clients. You will assist customers with their electronic products, troubleshoot issues, and ensure a seamless user experience. If you are passionate about technology and committed to providing outstanding customer service, we'd love for you to join our team!

Responsibilities

• Provide high-quality technical support to Spanish-speaking customers regarding various electronic devices.
• Troubleshoot and resolve hardware and software issues efficiently.
• Communicate effectively with customers to understand their concerns and provide tailored solutions.
• Document all customer interactions and resolutions accurately in our support ticketing system.
• Assist customers with product installations, configurations, and usage guidance.
• Collaborate with internal teams to convey customer feedback and recommend enhancements.
• Create and maintain documentation and resources to empower customers in using their products effectively.

Requirements

• Fluency in Spanish and English is required.
• Experience in electronics support or a related technical field is preferred.
• Strong analytical and troubleshooting skills.
• Excellent communication and customer service abilities.
• Ability to work independently in a remote setting while being a proactive team member.
• Familiarity with electronic devices and best practices in customer support.
• Prior experience in a customer service or technical support role is a plus.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.