Assistant Account Manager, Patient Engagement (U.S.)

Job Description

Assistant Account Manager, Patient Engagement (U.S.)

Job Summary 

The Assistant Account Manager (AAM) supports the Account Director and Patient Relationship Management (PRM) team on day-to-day business and deliverables related to Patient Engagement Programs. This includes setting up internal and external meetings for assigned brands, conducting status meetings, internal project workflow and management of Medical, Legal and Regulatory (MLR) processes as needed. The AAM handles supporting the team with the coordination and management of all patient and caregiver travel associated with client-specific programs.
 

Essential Duties & Responsibilities 

• Assuming responsibility for overall scope of each project, developing project plans, timelines, and budgets in conjunction with project team 

• Driving and delivering high-quality projects according to client needs and expectations while following all SOPs 

• Anticipating and proactively addressing client needs along with account director to ensure complete client satisfaction  

• Problem solving internal issues or concerns that may arise associated with workflow, budget, timeline, change of scope, etc.  

• Working with clients and providing updates, answers and solutions related to ongoing projects and deliverables 

• Demonstrating in-depth knowledge of, and compassion for, each client’s patient group and their specific and unique needs 

• Supporting activities related to all programs and projects on assigned client account(s). This includes planning meetings, status meetings, partner agency coordination, workflow and timeline oversight and management of MLR process as needed.  

• Supporting engager travel planning/booking (flights, hotels, ground transportation) as needed  

• Assisting with planning and developing of project ideas, monitor progress, deadlines and troubleshoot issues to ensure client satisfaction and evaluate project performance  

• Partnering with AV vendor(s) for logistics management related to patient webinars and advisory panels  

• Fostering integration, collaboration, and teamwork among team members 

• Supporting the development of program registration sites and managing program registration process  

• Experience, Skills, and Qualifications 
• Bachelor's degree in business, marketing, communications, biology, life sciences, or related field
• Significant experience in professional client relationship management.
• Ability to organize, plan, and prioritize work in a fast-paced work environment, and to achieve goals in a timely fashion.
• Excellent organizational skills and mutli-tasking skills.
• Excellent written and oral communication skills.
• Desire for excellence and delivering high-quality work.
• Keen attention to detail and budgetary restraints.
• Background in biopharmaceutical patient marketing (client or agency side) a plus.
• Experience in working with Patient Advocacy Organizations a plus.
• Superior interpersonal and customer service skills.
• Proficient in Microsoft Office including Word, Excel (including spreadsheets), Power Point, Outlook, and Teams; knowledge of CVENT and Veeva a plus.
• Ability to make clear, concise decisions and solve complex problems.
• Strength in fostering and maintaining productive, successful working partnerships with clients (at all levels) as well as the internal OH team.
• Excellent listening and presentation abilities.

Travel Requirements 

• Ability to travel for team meetings, client meetings, patient meetings and/or video shoots. This may include weekend and evening hours.

About OPEN Health 

OPEN Health unites deep scientific knowledge with wide-ranging specialist expertise to unlock possibilities that improve health outcomes and patient wellbeing. Working in partnership with our clients, we embrace our different perspectives and strengths to deliver fresh thinking and solutions that make a difference.  

OPEN Health is a flexible global organization that solves complex healthcare challenges across HEOR and market access, medical communications and creative omnichannel campaigns.  

What we offer: 

As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits program 

• Competitive pay, generous paid vacation and holidays, and health insurance programs across all our locations 

• Ongoing training and development opportunities which foster and shape your individual career path  

• An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program 

• The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing 

• Diverse, inclusive culture that encourages you to bring your whole self to work 

If we sound like the sort of business environment in which you would thrive, then we would love to hear from you.  

Requirements