Account Manager, Patient Engagement (U.S.)

Job Description

Account Manager, Patient Engagement (U.S.)

Job Summary

The Account Manager (AM) is responsible for managing the day-to-day business of our client’s Patient Engagement Program, serving as the primary point of contact for the client. This role ensures seamless program execution by managing key activities, including setting up internal and external meetings for assigned brands, conducting status meetings and overseeing internal project workflows. management and participation of Medical, Legal and Regulatory (MLR) processes as needed, financial reconciliation, partner agency coordination, project-level reporting. The Account Manager will also be support the Senior Account Manager (SAM) and Patient Relationship Management (PRM) team as needed.

Essential Duties & Responsibilities

Key Account Management

• Responsible for a client account (or set of accounts) within the agency, and the client-agency relationship.
• Maintains ongoing communications with key client contacts to gauge performance and foster relationships. Is a problem solver for client issues.
• Exhibits solid presentation skills.
• Provides clear and confident direction to cross-functional agency team. Evaluates creative output and tactical plans against strategic direction and provides constructive feedback.
  

Account Knowledge

• Comprehensive understanding of each client’s business.
• In-depth knowledge of, and compassion for, each client’s patient group and their needs.
  

Tactics and Execution

• Oversees all activities that relate to support of the programs and projects associated with the client account. This includes strategy and planning meetings, status meetings, financial reconciliation, partner agency coordination, project level reporting and measurement and participation in Review Committee process as needed
• Thinks about client projects from a holistic patient marketing perspective
  

Financial Oversight

• Ensures work is completed within budget and demonstrates team accountability for:
• 1) SOW development
• 2) Client signed estimates, PO and invoice tracking
• 3) Accurate and timely budget reconciliations for all projects
• 4) Continued efforts to realize cost savings
  

Experience, Skills, and Qualifications

• Bachelor's degree in business, marketing, communications, biology, life sciences, or related field
• Significant experience in client account management.
• Ability to organize, plan, and prioritize work in a fast-paced work environment, and to achieve goals in a timely fashion.
• Excellent listening and presentation abilities.
• Excellent organizational skills and multi-tasking skills.
• Excellent written and oral communication skills.
• A desire for excellence, and a passion to succeed in a fast moving and ever-evolving environment where everyone is expected to be hands-on.
• Keen attention to detail and budgetary restraints.
• Background in biopharmaceutical patient marketing (client or agency side) a plus.
• Experience in working with Patient Advocacy Organizations a plus.
• Superior interpersonal and customer service skills.
• Proficient in Microsoft Office including Word, Excel (including spreadsheets), Power Point, Outlook, and Teams; knowledge of CVENT and Veeva a plus.
• Ability to make clear, concise decisions and solve complex problems.
• Strength in fostering and maintaining productive, successful working partnerships with clients (at all levels) as well as the internal OH team.
• Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Ability to organize, plan, and prioritize work in a fast-paced work environment, and to achieve goals in a timely fashion.

Travel Requirements

• Ability to travel for team meetings, client meetings, patient meetings and/or video shoots. This may include weekend and evening hours.
  

About OPEN Health

OPEN Health unites deep scientific knowledge with wide-ranging specialist expertise to unlock possibilities that improve health outcomes and patient wellbeing. Working in partnership with our clients, we embrace our different perspectives and strengths to deliver fresh thinking and solutions that make a difference. 

OPEN Health is a flexible global organization that solves complex healthcare challenges across HEOR and market access, medical communications and creative omnichannel campaigns. 

What we offer:

As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits program

• Competitive pay, generous paid vacation and holidays, and health insurance programs across all our locations
• Ongoing training and development opportunities that foster and shape your individual career path
• An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program

• The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing
• Diverse, inclusive culture that encourages you to bring your whole self to work

If we sound like the sort of business environment in which you would thrive, then we would love to hear from you.