Job Description

TeamSnap is seeking an Account Manager who will establish strong relationships with TeamSnap’s Sports Organization customers, ensure high retention and growth through subscription upgrades and product upsells. Ideal candidates have strong B2B relationship management skills and a consultative sales approach while being a collaborative teammate, who loves to make everyone better.

What Makes This Different From Other Account Management Opportunities? You’ll be equipped with the latest tools such as Salesforce, Slack, Zoom, and ChurnZeroYou’re not in a churn-and-burn environment. We’ll support you with training and continuous coaching to be successful.

What You'll Do:

You’ll manage a portfolio of accounts and be responsible for establishing strong relationships and hitting retention and upsell goals

You’ll be running a variety of engagement campaigns into your portfolio of accounts to identify challenges, educate customers, and create growth opportunities

You’ll run demos of TeamSnap platform to show the value of new products or add-ons

You'll follow up with accounts that request more information on new products and/or join webinars to create new opportunities

You’ll use data analysis to assemble account plans, evaluate your business, drive the strategy, and communicate the results.

You’ll drive a value-based sales process, uncovering customer needs through deep discovery and customized demonstrations of the specific capabilities of the product and/or processes that will solve the customer's needs.

You’ll optimize your sales toolkit to produce the best possible full sales cycle conversion rate & close ratio.

You’ll be responsible for building and nurturing the pipeline of growth opportunities, ultimately achieving revenue quota and CRM compliance (SFDC).

Some of our customers are volunteer-led organizations and therefore key contacts are typically available after 5 pm local time, so you have to be open to taking calls at these times.

Important Qualities:

Motivated - You get excited about exceeding business sales goals

Strong Business Acumen - You understand our customers goals and operations and how TeamSnap can add value to their organizations

Resilient - A hunter mentality who doesn’t get upset easily with the word “no”. Experience with cold calling is a big plus.

Resourceful - You’re not afraid to take initiative but also ask for guidance when needed

Customer Focused - You have compassion and care for the customer experience

Collaborative - You believe in “we” before “I” and love to celebrate wins together

What will set you up for success:

Experience: Minimum 0-3 years in Customer Success Relationship Management or Account Management, preferably in a SaaS environment.

Proven track record of hitting sales quotas.

Ability to travel occasionally, including but not limited to our annual company meeting, periodic sales team meetings throughout the year, potential trade shows, and potential client visits.

Sports industry experience (preferred)

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