Polish Speaking IT Support Specialist - Athens (Remote in Greece)

Job Description

Patrique Mercier Recruitment is excited to offer a unique opportunity for a Polish Speaking IT Support Specialist to work remotely from anywhere in Greece! Our agency specializes in connecting talented individuals with top employers who appreciate their language skills. In this role, you will be responsible for delivering exceptional technical support to Polish-speaking clients across various industries, including technology and e-commerce. Your expertise in troubleshooting and your commitment to providing outstanding customer service will be key to ensuring client satisfaction. If you are passionate about IT and enjoy helping others, we invite you to join our dynamic team!

Responsibilities

• Provide high-quality technical support to Polish-speaking clients via phone, email, and chat.
• Diagnose and resolve hardware and software issues promptly and efficiently.
• Ensure a high level of customer satisfaction through excellent service delivery.
• Document all support interactions and solutions accurately in the ticketing system.
• Assisting clients with software installation, configurations, and updates.
• Collaborate with team members to escalate and resolve complex technical challenges.
• Offer training and resources to clients to enhance their understanding of products and services.

Requirements

• Fluency in Polish and strong command of English.
• Relevant experience in IT support or a similar technical role is preferred.
• Strong problem-solving and analytical skills.
• Exceptional communication and customer service abilities.
• Ability to work independently in a remote setting while collaborating within a team.
• Familiarity with operating systems, software applications, and remote support tools.
• Knowledge of technology and e-commerce sectors is advantageous.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.