Dutch Speaking Messaging Platform Support Specialist - Athens (Remote in Greece)

Job Description

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Dutch Speaking Messaging Platform Support Specialist, available for remote work within Greece. In this key role, you will provide essential support to our Dutch-speaking clients, helping them navigate our messaging platforms and address their inquiries from the comfort of your home. If you are passionate about customer service and technology, we’d love to hear from you!

Responsibilities

• Deliver high-quality support to Dutch-speaking clients via phone, email, and chat, ensuring customer satisfaction.
• Identify, troubleshoot, and resolve technical issues related to the messaging platform in a timely manner.
• Guide users in understanding platform features and recommend best practices for effective use.
• Accurately document client interactions and solutions in the CRM system.
• Collaborate with internal teams, including technical and product teams, to resolve complex client issues.
• Stay up-to-date on product changes and enhancements to provide informed support.

Requirements

• Fluency in Dutch and English; knowledge of additional languages is a plus.
• Experience in customer support or technical support roles, preferably in the technology sector.
• Strong analytical and problem-solving skills with a commitment to customer satisfaction.
• Excellent verbal and written communication skills, capable of conveying technical information clearly.
• Familiarity with CRM systems and messaging applications.
• Ability to work independently in a remote setting while managing multiple inquiries effectively.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )