French Speaking Electronics Support Specialist - Athens (Remote in Greece)

Job Description

Patrique Mercier Recruitment is seeking a talented French Speaking Electronics Support Specialist to join our remote team in Greece. In this pivotal role, you will provide exceptional support to our French-speaking customers, addressing their inquiries related to electronic products and resolving any technical issues they may encounter. If you have a strong understanding of electronics and a passion for customer service, we invite you to apply!

Responsibilities

• Act as the primary support contact for French-speaking customers, handling their inquiries via phone, email, and chat.
• Diagnose and troubleshoot electronic device issues, delivering clear and effective solutions to enhance customer satisfaction.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Educate customers on product functionalities, features, and best practices for optimal use.
• Collaborate with technical teams to escalate and resolve more complex issues efficiently.
• Stay informed about product changes and industry developments to provide the best possible support.

Requirements

• Fluency in French and English; knowledge of additional languages is a plus.
• Previous experience in electronics support, technical support, or customer service is preferred.
• Strong problem-solving skills with a focus on customer satisfaction.
• Excellent communication abilities, capable of articulating technical concepts clearly and effectively.
• Experience with troubleshooting processes and familiarity with CRM software.
• Ability to independently manage tasks efficiently in a remote work environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )