Dutch Speaking IT Services Representative Leading Tech Firm - Remote in Greece

Job Description

Patrique Mercier Recruitment PT is seeking a Dutch Speaking IT Services Representative for a leading tech firm, offering a remote work opportunity based in Greece. This position is perfect for individuals who are fluent in Dutch and are passionate about providing top-notch customer service and technical support. In this role, you will be responsible for assisting our Dutch-speaking clients with their IT-related inquiries, ensuring they enjoy a smooth and productive experience with our state-of-the-art products and services.

Responsibilities

• Provide exceptional technical support to Dutch-speaking customers through various communication channels such as phone, email, and chat.
• Troubleshoot and effectively resolve a variety of IT-related issues and queries to ensure customer satisfaction.
• Educate clients on the usage of our products and solutions to help them maximize their benefits.
• Document customer interactions and solutions accurately in the support system for quality assurance.
• Collaborate with internal teams to escalate and resolve complex technical challenges as necessary.
• Keep clients informed about new features, updates, and best practices to enhance their overall user experience.
• Participate in ongoing training to maintain updated knowledge of product offerings and industry trends.

Requirements

• Fluency in Dutch and proficiency in English are required.
• Experience in IT support, customer service, or a related field is preferred.
• Strong problem-solving skills to address and resolve technical issues effectively.
• Excellent communication skills focused on delivering outstanding customer support.
• Familiarity with IT systems, helpdesk tools, and applications is a plus.
• Ability to work independently in a remote environment and contribute positively to a team.
• Willingness to work flexible hours, including evenings and weekends as required.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....