Goodleap

Senior Product Manager, Mortgage

Job Description

Position Summary
Goodleap’s Senior Product Managers are responsible for delivering innovative, best-in-class solutions across various platforms. We are obsessed with solving customer needs. We want every interaction to be simple and easy. We collaborate with Design, Engineering, Mortgage Sales, Operations, Credit Risk, Compliance and Marketing to build experiences that delight our borrowers and employees.
 
We are looking for a product and customer champion to shape the roadmap and vision for various products and platforms in our Mortgage Lending ecosystem. We are looking for passionate product professionals who truly embrace the ownership mindset and who obsess over how to make the world a better place through world-positive, user-friendly approaches to financing and investing. The ideal candidates will have experience with fintech and preferably on products that serve millions of people.


Essential Job Duties & Responsibilities:
  • Product Strategy – Work closely with senior leaders to set an ambitious and clear product vision for growing and scaling our business and product offerings. Be data-focused, leveraging data and business insights to evaluate the performance of your product against business objectives, and pivot/adjust as appropriate, balancing risks, costs, and benefits effectively. Be in tune with the competitive and industry landscape to identify customer needs and trends.
  •  Execution – Be responsible for all aspects of technology product development including discovery, requirements gathering, development, and implementation of features. Ensure rigor in execution and attention to detail by effectively managing the product backlog. Coordinate seamless Go-to-Market activities. Work closely with key stakeholders to ensure alignment and manage expectations. Work closely with partners across the board, including Sales, Marketing, Operations, Compliance, Engineering, etc.
  • Leadership – Motivate the engineering squad to leverage individual strengths to overcome challenges. Model team norms and contribute to positive team dynamics, leading to continuous team performance improvement. Foster an environment of trust, effectively communicating within the squads and with an ecosystem of stakeholders.
  •  Communication and Reporting – Regularly provide updates to senior leaders, stakeholders, partners, squad members, etc. Effectively tailor communications to the appropriate audience to ensure broad alignment, awareness, and advocacy of the product.

    • Required Skills, Knowledge & Abilities:
  • Mortgage Origination subject matter expert
  • Encompass experience preferred
  • Ability to flex between strategy and execution seamlessly, and energized by a dynamic and fast-moving work environment
  • Strong product management skills, experience with client journeys, and demonstrated ability to synthesize data
  • Technical background with a keen understanding of broader business needs and strategy; ties product metrics to business goals
  • Proficient in defining complex user stories, with thorough acceptance criteria and use cases
  • Deep user empathy and understanding of user needs, and ability to propose credible novel solutions that meet those needs
  • A passion for digital innovation and commitment to superb customer experience
  • Adept with Agile, Lean Start Up, and Design Thinking; experience with A/B Testing
  • Superior communication skills, able to communicate complex messages and trade-offs, and be able to tell a compelling story
  • Experience working in a collaborative multi-disciplinary team within an interactive process and an Agile development methodology
  • Self-starter with outstanding organizational skills
  • Curiosity to continually reevaluate existing designs
  • Effective in leading cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types
  • Partner effectively with internal partners and stakeholders to develop product ideas
  • Manage risks effectively and ensures products meet compliance, and legal standards

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