German Speaking Rapid Response Customer Service Teams - Deployed Across Europe
- Mercier Consultancy
-
Verified
Job Description
Location: Various Locations Across Europe (Travel Required)
Employment Type: Full-time / Contract
About Mercier Consultancy
At Mercier Consultancy, we pride ourselves on being leaders in providing tailored customer service solutions across Europe. Our aim is to connect top talent with top companies to ensure exceptional customer experiences, particularly during high demand or crisis situations.
Position Overview
We are currently expanding our German Speaking Rapid Response Customer Service Teams. Ideal candidates will be ready to deploy at a moment's notice across Europe, delivering outstanding customer service to a range of clients. Your role will be pivotal in managing customer relations and ensuring satisfaction during peak operational times.
Key Responsibilities
- Provide excellent customer service in both German and English, addressing inquiries and issues effectively.
- Be available to travel extensively across Europe on short notice to support client needs.
- Adapt swiftly to different corporate cultures, policies, and customer management systems.
- Resolve customer complaints with professionalism and empathy.
- Collaborate with various client teams to ensure a seamless service experience.
- Maintain accurate records of customer interactions and provide feedback for service improvement.
Requirements
Qualifications
- Fluent in German with strong proficiency in English; additional languages are a plus.
- At least 2 years of experience in customer service or relevant fields.
- Excellent communication and interpersonal skills.
- Strong willingness to travel frequently throughout Europe.
- Robust analytical skills and a proactive problem-solving approach.
- Ability to operate effectively under pressure and manage multiple priorities.
- Previous experience in high-stakes environments or crisis response is highly desirable.
Benefits
What We Offer
- Competitive salary and travel allowances.
- The opportunity to work in diverse industries and locations.
- Career growth within Mercier Consulting’s high-end service network.
- A dynamic and fast-paced work environment where no two weeks are the same.
Are you ready to be part of an exclusive team that solves critical customer service challenges across Europe? Apply now and join Mercier Consulting’s elite Rapid Response Team!
