Danish Speaking Rapid Response Customer Service Teams - Deployed Across Europe

Job Description

Location: Various Locations Across Europe (Travel Required)
Employment Type: Full-time / Contract

About Mercier Consultancy

Mercier Consultancy is a prominent provider of tailored customer service solutions specializing in deploying rapid response teams across Europe. We are dedicated to connecting exceptional talent with our clients during high-demand periods, ensuring that customer needs are met effectively.

Position Overview

We are currently expanding our Danish Speaking Rapid Response Customer Service Teams. This role is critical for providing immediate and effective customer support in various locations throughout Europe. As a member of this team, you will play a vital role in maintaining high levels of customer satisfaction, especially during peak operational times.

Key Responsibilities

• Deliver excellent customer service in both Danish and English, effectively addressing inquiries and resolving issues.
• Be prepared to travel to different client locations across Europe at short notice.
• Adapt quickly to diverse corporate cultures and customer management systems.
• Manage customer complaints with professionalism and a focus on resolution.
• Work collaboratively with client teams to enhance service delivery.
• Maintain detailed records of customer interactions for quality assurance and feedback purposes.

Requirements

Qualifications

• Fluency in Danish and a strong command of English; additional language skills are advantageous.
• At least 2 years of experience in customer service or a related field.
• Exceptional communication and interpersonal skills.
• Strong willingness to travel frequently across Europe.
• Ability to problem-solve proactively in high-pressure situations.
• Demonstrated ability to manage multiple priorities and tasks effectively.
• Experience in fast-paced or crisis environments is highly desirable.

Benefits

What We Offer

• Competitive salary and travel allowances.
• The opportunity to work in diverse industries and locations.
• Career growth within Mercier Consulting’s high-end service network.
• A dynamic and fast-paced work environment where no two weeks are the same.

Are you ready to be part of an exclusive team that solves critical customer service challenges across Europe? Apply now and join Mercier Consulting’s elite Rapid Response Team!