German speaking Customer Service Representative

Job Description

Patrique Mercier Recruitment PT is excited to offer an excellent opportunity for a German Speaking Customer Service Representative. We are seeking motivated and customer-focused individuals who excel in communication and are passionate about delivering outstanding service. In this role, you will engage with our clients' German-speaking customers, resolving inquiries and providing support to ensure a positive customer experience.

Key Responsibilities:

• Assist German-speaking customers through various communication channels, including phone, email, and live chat.
• Respond to inquiries regarding products and services, providing accurate and helpful information.
• Handle customer complaints with professionalism and empathy, aiming for quick resolution.
• Document customer interactions accurately in the CRM system for efficient follow-up.
• Collaborate with team members to enhance customer satisfaction and overall service quality.
• Stay informed about product updates, policies, and services to effectively assist customers.

Requirements

• Fluency in German is a must; proficiency in English is also required.
• Prior experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and a customer-oriented mindset.
• Able to multitask and thrive in a dynamic environment.
• Experience with customer support software and CRM tools is advantageous.
• Willingness to work flexible shifts to accommodate customer needs.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors