German speaking Customer Support Service for Air Conditioning World Leader

Job Description

Patrique Mercier Recruitment PT is pleased to announce an opening for a German-speaking Customer Support Service representative for a renowned world leader in air conditioning solutions. This position is ideal for individuals committed to delivering exceptional service and support to international clientele within a dynamic and thriving industry.

Responsibilities

• Provide outstanding customer support to German-speaking clients via telephone, email, and chat regarding air conditioning products and services.
• Address customer inquiries, concerns, and technical questions professionally and efficiently.
• Assist customers with product selection, order processing, and troubleshooting issues they may encounter.
• Maintain thorough documentation of customer interactions in the CRM system to enhance service quality and assist in continuous improvement efforts.
• Collaborate with the technical team to resolve complex customer issues and share customer feedback for service enhancements.
• Stay abreast of product knowledge, market trends, and competitor analysis to provide informed and accurate information to customers.
• Promote customer loyalty through exceptional service and proactive communication.

Requirements

• Fluency in German and proficiency in English, both written and verbal.
• Prior customer service experience, preferably in technical support or product-related fields.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Strong analytical and problem-solving skills to address customer needs effectively.
• Familiarity with CRM systems and support ticketing tools is a plus.
• Ability to work independently as well as in a team environment.
• Interest in air conditioning products and commitment to providing high-quality customer assistance.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.