Customer Success Coordinator

Job Description

Role Description

As a Customer Success Coordinator, you are responsible for renewing large volumes of customer contracts. This position entails supporting, managing, and closing renewal transactions. You’ll play a critical role in supporting our Customer Success and Revenue organizations.

• Collaborate within Revenue and Success, Marketing, and Legal to maximize renewal success while looking for additional upselling opportunities.
• Work in partnership with Account Executives when expansion opportunities are identified, ensuring the right sales resources are engaged to increase growth within the account.

Who you’re committed to being:

• A Proactive and Detail-Oriented Problem Solver: Committed to ensuring smooth, efficient renewals, staying organized, and anticipating potential challenges.
• A Team Player with a Customer-Centric Focus: Prioritize working closely with cross-functional teams to ensure the best possible outcomes for customers.
• A Growth-Oriented Partner and Advocate: Dedicated to identifying expansion opportunities within existing accounts.

What you’ll do:

• Complete renewal lifecycle management including all administrative tasks such as acquiring Purchase Orders, forecasting, quoting, agreement negotiations, and order creation and submission.
• Engage with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base.
• Partner effectively and cross-functionally with sales account executives supporting this customer segment.

Qualifications

• Curiosity around SaaS, technology, or workforce development.
• Basic understanding of business development, sales, or customer success.
• Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.).
• Business sense and ability to analyze data to address customer situations.
• Strong communication, organization, and time management skills.

Requirements

• Travel Requirements: Recurring travel to our HQ in Utah may be required depending on the role and team member location.

Benefits

• Competitive compensation packages.
• Medical coverage.
• Unlimited PTO and Summer Fridays.
• Wellness reimbursements.
• Pluralsight subscription.
• Professional development funds.
• And more.

Physical and Mental Requirements

• Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards.
• Sedentary work and repetitive work.
• Ability to perform tasks related to documentation, data analysis, transcription, and extensive content analysis.
• Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.

EEOC Statement

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, or protected veteran status.

Compensation

The annual base salary + variable for this role is $63,000 - $70,000 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable.