Customer Success Manager (CSM)

Job Description

At Zigtal, we help the world’s largest organizations adapt to what’s next by bringing Employee engagement and innovation into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

Requirements

About the Role

Our customers’ success is why we do what we do. We pull out all the stops to make sure they get the support they need, from day one and every day after. The Customer Success Manager (CSM) role ensures we deliver on that promise to our customers.

As a CSM, you’ll partner with customers to understand their priorities, help them optimise their Workday solution, and work with them to drive adoption and innovation to support their business. You will be accountable for overall customer wellbeing by regularly engaging with customers, providing advice, and tracking customer health

• Building positive relationships with key influencers within customer accounts and converting them into Workday advocates.
• Running a portfolio of customer accounts and partnering with them on their Workday journey to ensure they realise the full value of their investment.
• Learning and understanding customers’ business challenges and industry trends so you can guide them on how Workday can help them achieve their goals.
• Crafting adoption plans that clarify customer goals and enable them to measure their progress.
• Partnering with your account team workmates to deliver growth and great outcomes for our customers.
• Keeping up to date on your knowledge of the Workday Platform.
• Guiding users on how to access resources to help them become more self-sufficient.
• Collaborating with product teams as the voice of the customer to inform our product roadmap.

About You

• 5+ years in a customer engagement role either as a CSM, Account Manager, or Services Consultant.
• Experience managing a diverse customer portfolio and effectively managing competing demands.
• 2+ years in Human Capital Management (HCM), ERP, or Payroll function.

• Proven track record in collaborating and building positive relationships with customers and colleagues.
• Experience building effective engagement with internal teams (ie. Sales, Customer Support, Professional Services, and Product Management) to deliver customer outcomes.
• Ability to provide thought leadership on HCM concepts and leading practices.
• Excellent verbal and written communication skills, including the ability to present to C-Suite, chair meetings and present webinars.
• Bachelor’s degree in relevant area or equivalent work experience.
• Ability to travel up to 20%.

Benefits

About the Zigtal

Zigtal brings a leading digital platform that empowers organizations to unleash collective intelligence, agility, and collaboration in their team. Foster diversity and inclusions, and employee wellbeing. Zigtal's four-dimensional success model offers an unparalleled employee experience, empowering them to be future-ready.

We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: one of our core values is fun!

Our team promotes Zigtal's core values with ‘Employees’ being number one. We:

• offer flexible work schedules

• empower you to follow your desired career path & achieve professional and personal goals

• encourage work-life balance and wellbeing

• are proud to champion equal opportunities for everyone