B2B Customer Service Specialist | 800K-925K PHP/year
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Job Description
B2B Customer Service Specialist
Position: B2B Customer Service Specialist
Location: Remote
Employment Type: Part-time initially, with potential for full-time
Salary:
- Part-time: 445–480 PHP/hour
- Full-time: 800,000–925,000 PHP/year
About the Role
We are looking for a highly organized and detail-oriented virtual professional to join the client's team as a B2B Customer Service Specialist. This role is ideal for someone with experience in B2B customer service who is comfortable using digital tools to track and manage customer interactions.
Starting as a part-time role, this position has the potential to grow into a full-time opportunity for the right candidate.
Requirements
Key Responsibilities
- B2B Customer Service Management – Handle inbound inquiries, support existing business clients, and ensure smooth communication.
- Customer Tracking & Management – Use company tools to track customer interactions, updates, and service requests.
- Administrative Support – Assist with document processing, invoicing, and data entry using Excel, Word, and Xero.
- Process Improvement – Identify and implement ways to improve customer service workflows.
Required Skills & Qualifications
- Experience in the Australian or New Zealand B2B industry – Previous experience in a similar role is preferred.
- Strong technical skills – Proficiency in Excel, Word, and Xero for data tracking and reporting.
- Excellent communication skills – Must have a neutral accent and be able to communicate clearly with business clients.
- Detail-oriented & proactive – Ability to multitask, track ongoing customer interactions, and anticipate needs.
- Reliable & self-motivated – Works well independently in a remote setting.
Beneficial Experience
- Experience in bathroom and appliance sales – Previous experience in a similar role is preferred.
Benefits
Why Join Us?
- Flexible part-time hours with potential for full-time
- Competitive pay and room for growth
- Opportunity to work with a growing company in the B2B space
- Supportive team and structured onboarding
How to Apply
If you’re a proactive and organized professional with strong B2B customer service experience, we’d love to hear from you!
To apply, please complete this form and share your CV with a brief cover letter outlining your relevant experience.
