Dutch Speaking Customer Service Rapid Response Specialist
- Mercier Consultancy
-
Verified
Job Description
Location: Various Locations Across Europe (Travel Required)
Employment Type: Full-time / Contract
About Mercier Consultancy
At Mercier Consultancy, we pride ourselves on being leaders in providing robust customer service solutions tailored to meet the urgent needs of our clients across Europe. Our focus is on delivering excellence even in the most challenging situations, ensuring businesses can maintain high service standards no matter the circumstance.
Position Overview
We are currently on the lookout for a Dutch Speaking Customer Service Rapid Response Specialist to join our high-performing team. This pivotal position will require you to travel across various locations throughout Europe to provide immediate support to our clients, allowing them to navigate peak service demands and critical scenarios effectively.
Key Responsibilities
- Deliver exceptional customer support in both Dutch and English.
- Respond promptly to client requests and travel to different client locations on short notice.
- Adjust quickly to various operational environments and procedures.
- Resolve customer queries and issues efficiently and professionally.
- Work closely with local teams to enhance the overall customer service experience.
- Document interactions and feedback for ongoing improvement initiatives.
Requirements
Qualifications
- Fluency in Dutch is essential, with strong proficiency in English; other languages are a bonus.
- Minimum of 2 years’ experience in customer service or a related field.
- Excellent communication skills and a customer-centric approach.
- Availability to travel frequently and on short notice across Europe.
- Strong problem-solving skills and the ability to work under pressure.
- Demonstrated flexibility and adaptability in a fast-paced environment.
- Experience in emergency response or temporary service scenarios will be highly regarded.
Benefits
What We Offer
- Competitive salary and travel allowances.
- The opportunity to work in diverse industries and locations.
- Career growth within Mercier Consulting’s high-end service network.
- A dynamic and fast-paced work environment where no two weeks are the same.
Are you ready to be part of an exclusive team that solves critical customer service challenges across Europe? Apply now and join Mercier Consulting’s elite Rapid Response Team!
