Dutch Speaking Customer Service Rapid Response Specialist

Job Description

Location: Various Locations Across Europe (Travel Required)
Employment Type: Full-time / Contract

About Mercier Consultancy

Mercier Consultancy is a renowned provider of innovative customer service solutions, dedicated to deploying rapid response teams tailored to meet urgent client needs across Europe. Our expertise lies in ensuring that businesses maintain exceptional customer service, even in challenging circumstances.

Position Overview

We are excited to announce an opening for a Dutch Speaking Customer Service Rapid Response Specialist. In this vital role, you will provide immediate customer service support to various clients throughout Europe, traveling as necessary to address customer needs swiftly and effectively.

Key Responsibilities

• Deliver high-quality customer service in both Dutch and English, ensuring client satisfaction.
• Travel to different client sites across Europe on short notice to handle urgent customer service issues.
• Quickly familiarize yourself with various company protocols and operational systems.
• Proactively resolve customer inquiries, complaints, and service-related issues.
• Collaborate with local teams to maintain a consistent and efficient customer experience.
• Document insights from customer interactions to improve service quality and processes.

Requirements

Qualifications

• Fluency in Dutch is required; proficiency in English is essential; knowledge of additional languages is a plus.
• A minimum of 2 years experience in customer service or a related field.
• Strong communication and interpersonal skills.
• A willingness to travel frequently within Europe, often on short notice.
• Excellent problem-solving skills and the ability to adapt quickly.
• Demonstrated capability to work under pressure and handle multiple tasks effectively.
• Experience in crisis management or high-stakes customer service is highly desirable.

Benefits

What We Offer

• Competitive salary and travel allowances.
• The opportunity to work in diverse industries and locations.
• Career growth within Mercier Consulting’s high-end service network.
• A dynamic and fast-paced work environment where no two weeks are the same.

Are you ready to be part of an exclusive team that solves critical customer service challenges across Europe? Apply now and join Mercier Consulting’s elite Rapid Response Team!