Customer Support Executive -Malayalam

Job Description

Lokal App is seeking a dedicated and enthusiastic Customer Support Executive who is fluent in Malayalam to join our team. Our mission is to empower local communities by providing them with a platform that connects them to the services and information they need. As a Customer Support Executive, you will play a crucial role in delivering exceptional service to our users, ensuring they have a positive experience while using our app. You will be the first point of contact for our users, addressing their inquiries, resolving issues, and guiding them through our features. In this fast-paced environment, you will be responsible for handling customer interactions via chat, email, and phone, all while maintaining professionalism and empathy. Your proficiency in Malayalam will be essential in communicating effectively with our local user base. We are looking for someone who is passionate about helping others and eager to contribute to a rapidly growing company that values innovation and community engagement. This is a fantastic opportunity for those who have a knack for problem-solving and enjoy working in a collaborative atmosphere. If you are excited to help us enhance the user experience and make a difference in people's lives, we would love to hear from you!

Responsibilities

• Respond promptly to customer inquiries in Malayalam via chat, email, and phone
• Provide accurate and detailed answers to customer questions about the app features and services
• Resolve customer issues efficiently and effectively, ensuring maximum satisfaction
• Document customer interactions and feedback to identify trends and areas for improvement
• Collaborate with other team members to address and escalate complex issues when necessary
• Assist in creating and maintaining customer support documentation and resources
• Engage with users to gather feedback and suggest ways to enhance their experience with the app

Requirements

• Fluency in Malayalam and English, both written and verbal
• Strong communication and interpersonal skills
• Proven experience in customer support or a related role
• Ability to handle difficult situations with a calm and professional demeanor
• Familiarity with customer support software and tools
• Excellent problem-solving skills and attention to detail
• A passion for technology and helping others succeed