Senior Salesforce Administrator

Job Description

Does integrating Salesforce with other Jobber systems and optimizing Salesforce performance to enable our sales and customer success teams to build better customer relationships at one of Canada's fastest growing tech companies interest you?

Then Jobber might be the place for you! We’re looking for a Senior Salesforce Administrator to be part of our growing Revenue Operations team.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

The Revenue Operations team sits strategically at the unification of people, process, technology, and data. They work to drive a buyer-centric go-to-market strategy and enable the ability for Jobber to engage with the right person, at the right time, in the right way. The team consists of roles that contribute to a whole that is much greater than the sum of its parts.

The role:

Reporting to the Manager, Revenue Technology the Senior Salesforce Administrator will integrate Salesforce with other Jobber systems and optimize Salesforce performance to enable our sales and customer success teams to build better customer relationships. There are several internal tools we use that allow our teams to do great work, which is the direct impact you will have by analyzing, designing and optimizing business processes related to Salesforce.

We’re looking for people ready for their next challenge and want to use their experience to influence people, processes and decisions.

The Senior Salesforce Administrator will: 

• Manage all aspects of Salesforce administration, including user management, security settings, customization, and data integrity.
• Hands-on experience with Sales Cloud and Service Cloud administration.
• Create and maintain custom objects, fields, validation rules, workflows, process automations and other tools to streamline workflows and improve efficiency.
• Ensure data quality, security, and compliance with best practices.
• Strong problem-solving skills, attention to detail, and ability to manage multiple projects simultaneously.
• Work closely with cross-functional teams to understand their needs and translate them into effective Salesforce solutions.
• Continuously monitor and optimize the Salesforce environment to maximize performance and user satisfaction.
• Enable and install new App integration with Salesforce to contribute to a unified user experience across different systems
• Strategize system maintenance related projects by collaborating with stakeholders to define the roadmap to maintain the reliability, scalability and efficiency of the Salesforce platform
• Seek out and evaluate new technologies, tools and systems to achieve state of the art tech-stack, contributing to the overall advancement of Jobbers Salesforce platform infrastructure

Leverage Salesforce capabilities to optimize business processes, automate workflows, and achieve operational excellence

To be successful, you should have:

• Previous experience as a Salesforce Administrator, developing and implementing Salesforce Sales and Service Cloud Solutions
• Salesforce Admin certification required; Salesforce Service Cloud or Salesforce Sale Cloud Certification is a plus.
• Experience with Salesforce deployment tooling, with a preference of Gearset
• Ability to work with Git version control and familiarity with deploying with Git.
• Experience with Flows, validation rules, and scalable automation strategies.
• Strong understanding of data architecture, governance, and security best practices.
• Ability to drive adoption and manage stakeholder expectations for Salesforce changes.
• Excellent written and verbal communication skills, with the ability to translate complex technical issues into clear, actionable insights for non-technical teams.
• Deep understanding of sales, marketing, and customer success challenges, with the ability to design systems that enhance workflows and drive business outcomes.
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues proactively.
• Experience managing sandbox environments, testing, and deployments.
• Experience in working with data migration and import tools such as Data Loader and Data Import Wizard
• Desire to collaborate. Experience working across multiple business units, comprising many stakeholders and influencing factors. You are team-oriented but able to work autonomously with minimal guidance in a fast-paced environment
• Ownership and growth mindset. You are driven to do the right things and often find yourself in the driver’s seat. You are the kind of person who knows what needs to get done and you make it happen while planning for the next stage ahead. You also involve the right people to help you with this
• Proven troubleshooting experience. You’ll be very familiar with Salesforce best practices and the ability to recommend changes to our process that will increase efficiency for our internal teams
• Ability to be highly adaptable. You will need to support the high-performing sales and success teams with ad-hoc requests and help in removing barriers/enabling new pathways on an ever-changing landscape

A passion for technology. You are naturally curious about technology and tend to be an early adopter for most things. You appreciate how technology can solve many business problems and are driven to make a lasting impact

The best candidates will have.

• Empathy for Revenue Teams: You understand the challenges faced by sales, marketing, and customer success teams and design solutions that support their success.
• Systems Thinker: You see the big picture and understand how different processes connect, ensuring Salesforce drives efficiency across teams.
• Service-Oriented: You are proactive, responsive, and committed to providing exceptional support to stakeholders.
• Business-Oriented: You understand the revenue cycle and align system enhancements with company goals.
• Experience with marketing automation platforms (e.g.: Hubspot)

All interviews are currently being conducted virtually - via phone or video.