Systems Administrator (Work From Home / Dayshift)

Job Description

• Respond to and prioritise incoming service desk tickets.
• Resolve basic hardware, software and network issues.
• Handle basic troubleshooting for POS-related issues, such as functionality problems.
• Adhere to ticket resolution timelines (High Priority: 4 hours, Low Priority: 5 days) and provide clear updates to colleagues and end-users on the status of tickets or system changes.
• Escalate unresolved issues to external partners or senior team members.
• Update and maintain existing IT documentation.
• Update and maintain company website and relevant content.
• Provide support for World Manager system.
• Act as a liaison between internal teams and external IT service providers (e.g., Digital Island for phone-related issues).

Requirements

• Minimum 2 years’ of IT support experience.
• Knowledge of POS system functionality and troubleshooting, Zenoti experience highly desirable.
• Experience in website updates and IT documentation management.
• Knowledge of IT hardware troubleshooting (printers, PCs, phones).
• Understanding of ticket management systems and SLAs.
• Excellent communication skills for liaising with internal teams and external providers.
• Ability to document technical processes clearly and accurately.
• Highly reliable and has accountability
• Motivated to learn

Benefits

As a Twoconnect employee, you get to enjoy the following: 

• Work from home 
• Work-life balance
• Shift:
• Monday to Wednesday: 6:00 AM - 3:00 PM
• Thursday to Friday: 7:00 AM - 4:00 PM
• If daylight saving time is active, the shift would be 1 hour earlier.
• HMO benefits 
• Government-mandated benefits
• Training and Development programmes
• Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
• Experience working with leading organisations
• Fun, supportive, and inclusive culture
• Dedicated Team Managers that look after your development