Lead Systems Administrator

Job Description

About Us

TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.

We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference!

Description

Join the TherapyNotes team as a Lead Systems Administrator and take your tech skills to the next level! We’re on the lookout for someone with a sharp eye for detail and a curious mindset to push boundaries and rethink the ordinary. In this role, you'll be the backbone of our cloud-based workforce, ensuring seamless operations while serving as the go-to expert for escalated helpdesk challenges. If you're ready to make an impact and thrive in a dynamic, fast-growing tech environment, this could be your next adventure!

Requirements

• BS degree in Information Systems, Engineering, or equivalent
• 5+ years experience managing Microsoft desktop and server environments
• Preferred Microsoft Certified: Azure – Fundamentals, Microsoft Certified: Azure Administrator, MCSE certifications or equivalent experience
• Proficiency supporting cloud-based compute and storage solutions (Entra (Azure) preferred)
• Proficiency in Microsoft technologies such as Azure, Microsoft365, Azure AD/AADDS, Active Directory Domain Services, Windows 11, Windows Server 2019+, DHCP, DNS, Autopilot
• Proficiency in Linux server systems administration such as RedHat, CentOS, and Debian
• Proficiency in programming languages (e.g., SQL, PowerShell, JQL)
• Proficiency with Mac products (e.g., macOS/iOS/iPadOS, JAMF, ABM)
• Proficiency with Atlassian products such as Jira and Confluence
• Experience with ITIL and/or ITSM principles a plus
• Ability to manage diverse activities simultaneously, delivering on commitments and operating with speed, accuracy, and strong judgment
• Strong project management skills and detail-oriented

Responsibilities

• Oversees the Service Desk team's daily planned sprint activities and unplanned operations
• Mentor and guide existing team members through procedural and technical workloads
• Provides 2nd, and 3rd level support for the cloud-based, remote and on-site server and desktop environment
• Ensures all infrastructure solutions and operational activities adhere to the security and operating policies established by the organization
• Participates in engineering innovation projects that push the organization forward
• Performs recurring IT operational tasks and proactively validates environment health
• Reports and escalates support trends in order to improve service delivery
• Identifies opportunities for improving service delivery or the health of the environment through process improvement and/or continual development of runbooks
• Provides on-call coverage for production support and other duties as required

Benefits

• Competitive salary - $80,000-$120,000
• Employer sponsored health, dental, vision, life, and disability insurance
• Retirement plan with company contribution
• Annual company profit sharing
• Personal development/training budget
• Open, collaborative work environment
• Extensive 2-week onboarding plan
• Comprehensive mentorship program
• Company provided refreshments and occasional lunches

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TherapyNotes, LLC is an Equal Employment Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates whom have been given a conditional offer of employment with TherapyNotes, LLC must also undergo a criminal background check.

2/21/2025