Support Engineer -#34143

Job Description

As a Support Engineer, you will handle, investigate, debug, and communicate various inquiries and issues to different parties that come across the mailbox or bug forms internally.

Company Profile:

Our client is an FCA-regulated investment platform catering to wealth managers, financial advisers, and retail clients in the UK and offshore. With a focus on user experience and intuitive technology, they offer a broad range of financial products and services. In the past two years, the company has more than doubled its assets and continues to experience rapid growth, providing clients with solutions such as managed services, SaaS, white-labelling, and licensing.

As they continue to grow, they are now seeking a Support Engineer to join their collaborative and inclusive team of support engineers both in the Philippines and onshore.

If you are passionate about technology, curious about new methods and tools, have a strong sense of quality, and are a great team player, this is the perfect opportunity for you.

Duties and Responsibilities:

• Maintain the Engineering Support Mailbox
• File and process each inquiry
• Do investigative work, replicating the issue and debugging it if necessary
• Do trouble shooting and process analysis on issues presented
• Document processes, issues and steps made to solve them
• Develop processes to educate other people on new features and existing features and processes

Requirements

Must-have Skills / Qualification:

• Minimum 2 years of experience in technical support
• Keen eye for details and excellent deduction skills when debugging
• Fast-learner and can easily understand workflows
• Experience with various ticketing system and CRMS
• Experience working with external providers
• Ability to take on many hats, develop new processes and tool for the support engineering team
• Self-starter and proven ability to take initiative
• Excellent English communication skills to effectively collaborate within and across functional teams

Advantageous Skills:

• Bachelor’s Degree in Information Technology, Science, Engineering or related
• Experience with wealth management/Financial industry/Investing