The 1Password Solutions Architect team is a trusted resource for guiding customers through the implementation of our most advanced solutions. We work closely with our customers and colleagues to deploy, test, develop, and implement our SCIM bridge, CLI scripts, internal tools, and more. Our collaboration extends to teams in Solutions Engineering, Onboarding, Technical Writing, Product, Enablement, and beyond. Our ultimate goal is to enhance the customer journey as they embark on their 1Password experience.
This is a remote opportunity within the UK.
What we're looking for:
Communication (& Language): You have excellent written and spoken communication skills in both English and German, with the ability to engage and develop relationships, sharing information effectively across all professional levels.
3+ years of experience in a customer-facing technical role, ideally within a SaaS/Security/Technology environment.
Effective and timely communication skills over email, phone, and video. This position involves significant customer interaction, which should be something you find engaging.
Ability to explain complex technical problems in a simple and easy-to-understand way.
Experience with various SaaS products and cloud-based infrastructure: Linux, DNS, Docker, Kubernetes, TLS, and command-line interfaces, among others.
Comfort with taking on new technologies and products, adapting quickly, and becoming a resource for your team.
Excellent collaboration skills, with the ability to build positive relationships across the many teams you’ll work with in this role.
Enthusiasm for creating, testing solutions, and identifying the root causes of issues customers face.
Motivation to create effective documentation and refine processes to share knowledge and increase efficiency.
A commitment to continuous learning and expanding your expertise
What you can expect:
Work directly with our customers to implement 1Password products like Extended Access Management’s Device Trust, SSO for 1Password, etc. on an average to moderate call load
Collaborate with our friends in Onboarding to plan and execute on implementations
Write and manage knowledge-base content for internal use by your team
Record videos to share with customers on how to perform tasks if needed
Serve as a resource for Go-to-market for questions regarding 1Password and XAM.
Work with the rest of your team to create materials for learning about and using 1Password and Extended Access Management.
Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities.