Technical Support Engineer (Chemstations)
- Datacor
-
Verified
Job Description
About Us:
Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.
We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.
About Chemstations:
Chemstations (a division of Datacor, Inc.) is a chemical engineering technology company with three decades of experience offering an adaptive process simulation technology called CHEMCAD. Our products allow chemical engineers to enhance their design, analysis, and testing capabilities in multiple applications – from research and development to process design, operations, and education across various industries.
The Role:
Chemstations is seeking a Technical Support Engineer to join our Technical Support group. This person will assist the team in solving software, hardware, and engineering problems encountered by customers. If you have experience and a passion for problem solving and process simulation, this role is for you!
Responsibilities:
- Support customers in answering questions about the company’s software (licensing, installation, capabilities, calculations, graphical interface, etc.) through telephone, e-mail, video conference, and team collaboration tools. Route and escalate issues as necessary to resolve them efficiently.
- Support the Pre-Sales team by demonstrating our software to prospective customers with specific customer examples.
- Diagnose and troubleshoot customer simulations and identify input and modeling mistakes made by users. Communicate the root problem and provide a solution in a timely and sensitive manner.
- Identify, document, and track client requests using existing ticketing and bug reporting systems.
- Develop and maintain product documentation (methods, features, procedures, workarounds) in the form of help topics, user manuals, knowledge base articles, FAQ pages, and example simulations.
Qualifications:
- Master of Science degree in Chemical or Process Engineering
- 3+ years of experience in chemical process engineering
- Effective communication, as well as written and verbal fluency in German and in English
- Strong analytical skills
- Proven experience building, optimizing, and troubleshooting complex flowsheet
simulations (CHEMCAD or similar software used in the Chemical Process Industry) is highly preferred
Please submit applications and resumes in English.
