Client Success Supervisor

Job Description

Who We Are

RYNO Strategic Solutions is an innovative, full-service digital marketing company with 350+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.

Our Mission

Connecting people to local businesses that improve the quality of their lives.

Our Values

• We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value.
• We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team.
• We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results.
• We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth.
• OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time.

Summary of Position

The Client Success Supervisor is responsible for driving revenue growth and ensuring client satisfaction through strategic account management and team leadership. You will directly manage a group of Client Success Coordinators, guiding them in developing and executing strategies that generate leads, increase revenue, and optimize marketing ROI for our clients. This role involves direct client interaction, coaching and development of direct reports, oversight of strategic partnerships (under $10k in recurring revenue), and a focus on improving departmental processes to maximize client satisfaction and performance.

Position Responsibilities

Client-Facing Responsibilities

• Cultivate strong, strategic partnerships with key clients by acting as a dedicated point of contact and trusted advisor
• Develop and implement data-driven marketing strategies aligned with clients' business goals and market landscapes
• Provide proactive, performance-based insights and recommendations to maximize client marketing effectiveness
• Maintain consistent communication with clients through regular meetings (at least monthly) and weekly updates via phone and email
• Ensure high levels of client satisfaction and retention through proactive relationship management and value delivery
• Identify and pursue opportunities to expand service offerings and revenue within existing client accounts
• Actively seek client referrals to support new business growth
• Continuously monitor and analyze digital marketing trends, market shifts, and client industry developments to inform strategic recommendations

Internal RYNO Responsibilities

• Provide consistent coaching and feedback to team members on a weekly basis, focusing on effective client management strategies, communication skills, and professional development goals
• Actively support the Client Success team through various initiatives, including:
• Developing and delivering continuing education programs
• Contributing to the development and reporting capabilities of the RYNOtrax 2.0 platform
• Managing the onboarding process for new clients
• Overseeing client projects, mergers, and acquisitions
• Managing ServiceTitan CRM integrations
• Providing ongoing support to team members
• Regularly meet with new hires to track progress and assess timely and thorough learning of required material
• Execute on quarterly rocks that align with company initiatives and targets to improve Client Success function, client experience, etc.
• Serve as the primary point of escalation for all client accounts generating less than $10k in recurring RYNO fees, resolving issues promptly and effectively
• Collaborate with other Client Success Supervisors and Directors to ensure efficient processes, effective communication between teams, and timely resolution of cross-departmental issues
• Additional job duties as assigned by management

Requirements

• 4-year college degree (high GPAs, business degrees and top-tier schools preferred)
• 4+ years similar work experience
• 4+ years in Account Management, Sales, or a related position
• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel)
• Ability to listen well, understand client needs and priorities, and translate them clearly internally
• Cares about the personal growth & success of others Knowledge of how businesses operate and the day-to-day issues small business owners face
• Aptitude for managing numerous situations simultaneously and prioritizing effectively
• Willing and able to have difficult conversations when needed
• Strong work ethic and a “do whatever it takes to get the job done” attitude
• Proven ability to build strong relationships with direct reports
• Excellent written and verbal communication skills
• Exemplary organization, time management, and follow-through skills
• Make intentional decisions quickly while using critical thinking
• Team player with the highest level of integrity

The total compensation for this salaried exempt opportunity includes a base salary range of $80,000 to $85,000, the potential for bonuses, plus benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, and location. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range.

Benefits

We’ve got you covered!

RYNO is proud to offer a variety of benefits to support employees and their families, including:

• Remote-first culture with flexible work options
• Performance based bonuses to reward excellence
• Medical, Dental, Vision, and Life Insurance
• 401(k) matching to help you plan for your future
• 6 weeks of paid parental leave for new parents
• $2,000 annual tuition reimbursement for continued education
• Wellness stipend to support your health and fitness
• Monthly data stipend to support your remote work environment
• Paid vacation and sick time off for work-life balance
• 10 paid holidays to enjoy throughout the year
• Paid days for a Cause to give back to your community
• Paid birthday holiday to celebrate your special day
• Comprehensive Employee Assistance Program for personal support
• Leadership and career advancement opportunities
• Anniversary rewards to celebrate milestones
• Inclusion, Diversity, Equity & Access (IDEA) Committee
• Awesome team merch!

About RYNO Strategic Solutions:

RYNO Strategic Solutions (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader. With nearly 30 years of combined experience and data-driven insights in home services marketing, the newly unified RYNO Strategic Solutions offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments.

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.