Customer Service Representative

Job Description

Become a Key Player at Bush & Bush Law Group as a Customer Service Representative!

Bush & Bush Law Group, a leading personal injury law firm, is on the lookout for a friendly and dedicated Customer Service Representative to join our team. This vital role is essential in providing outstanding service to our clients and contributing to their overall experience with our firm.

About the Role:
As a Customer Service Representative, you will be the first point of contact for clients, addressing their needs and ensuring they receive the information and support they require. Your exceptional communication skills and empathy will play a crucial role in assisting clients during their legal journeys.

Requirements

Key Responsibilities:

• Client Interaction: Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries.
• Information Gathering: Collect and document essential information from clients regarding their cases, ensuring all necessary details are accurately logged.
• Case Management Support: Assist clients in navigating their cases by providing updates and information about the legal process.
• Problem Resolution: Address and resolve client issues or concerns in a professional and empathetic manner, escalating complex situations to the appropriate team members when necessary.
• Administrative Tasks: Support administrative tasks as needed, including data entry, managing schedules, and organizing client files.

Qualifications:

• High school diploma or equivalent required; some college education preferred.
• Previous experience in customer service, preferably in a legal or office environment.
• Strong communication skills, both verbal and written, with a customer-centric approach.
• Proficient in using Microsoft Office Suite and familiarity with case management software is a plus.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Empathy, patience, and a positive attitude when dealing with clients, especially during their challenging times.

Benefits

• Competitive salary and benefits package
• Positive and supportive team environment
• Opportunities for professional growth and development
• A leadership team that values innovation and efficiency