Demand Technical Account Manager

Job Description

About Freestar:

Freestar engineers cutting-edge monetization solutions for websites. By combining industry-leading technology, data, and massive scale, we enable busy site owners to seamlessly maximize revenue while freeing themselves of the hassles of ad operations. Publishers then have more time to do what they do best: create content.

Job Summary:

Reporting to the VP, Demand Partnerships, our Demand Technical Account Manager role will assist the Freestar team in a variety of functions within the Demand team. In this role, you will work closely with internal teams and external teams to onboard and offboard partners, act as a technical resource, and project manage initiatives. Our ideal candidate is highly organized and able to manage multiple projects simultaneously, keeping a people focused perspective and a collaborative, positive attitude. 

Responsibilities:

• Partner closely with Product and Engineering to ensure seamless onboarding of new demand partners, aligning technical requirements and timelines. 
• Coordinate and close the loop on partner offboardings. Ensure internal teams are informed of partnership changes and processes are documented accordingly. 
• Lead and manage technical projects, including audits, partner integrations, and optimizations. Serve as the primary liaison with Product and Engineering teams to prioritize, communicate, and resolve technical challenges effectively.
• Conduct detailed audits of bidder and deal setups to identify discrepancies and opportunities, and ensure integrations are fully scaled and optimized. Provide actionable insights to increase revenue-generating opportunities.
• Evaluate current workflows to identify bottlenecks, redundancies, or inefficiencies.
• Design and implement automation solutions to improve scalability, accuracy, and efficiency.
• Address technical inquiries promptly, troubleshoot issues, and provide effective resolution.

Qualifications:

• 2-4 years of ad tech experience, demonstrating a comprehensive understanding of the industry's complexities.
• Understanding of supply-side platforms (SSPs) and demand-side platforms (DSPs) is required. 
• Experience working with publishers and knowledge of Google Ad Manager (GAM) are a plus.  
• Knowledge in automations and robotic process automation (RPA) bots are a plus.
• Proven project management experience, overseeing the end-to-end process of bringing new products or clients on board.
• Exceptional written and verbal communication skills, particularly in building and maintaining strong relationships.
• Proficiency in Salesforce, Google Products, and Microsoft Excel is essential.

We’d also like to see: 

• Excellent written and verbal communication
• Detail oriented with an eye for pattern recognition
• Internal motivation with a strong sense of urgency to drive projects to completion 
• Strong organizational skills with the ability to navigate multiple competing priorities
• Professional maturity, aptitude, and confidence 
• Teamwork, interpersonal & relationship-building skills, with the ability to lead by influence and example 

What you can expect in return:

• Full-Time, Salaried Position
• Fully remote company, with collaborative asynchronous teamwork
• The opportunity to be part of something BIG

Freestar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

This role is not eligible for visa sponsorship