Ttec Digital

Technical Project Manager, NICE CXOne

  • Ttec Digital
  • Verified

Job Description

As a Technical Project Manager within our NICE practice, you will provide project management services for the design, deployment, and delivery support of our NICE CCaaS services and solutions in a client facing environment.  This position is the perfect blend for someone that has hands-on technical experience with the NICE CXOne solution that can lead and manage client projects.


What You'll Be Doing
  • Manage the overall delivery relationship with assigned clients
  • Frequent and direct contact with leadership to provide technical expertise and project status updates
  • Lead the overall implementation of client projects, with team sizes varying from 3 to 10 people (TTEC Digital staff, client resources and vendors)
  • Facilitate project management tasks including communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes
  • Deliver weekly status reports and provide project progress and issues to client stakeholders, delivery management and account team
  • Identify high-level risks, assumptions, and constraints.  Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions.
  • Review project invoices for accuracy
  • Develop work plans and assign duties, responsibilities to ensure the specified project objectives are met
  • Work as a member of the TTEC Digital project team to enhance and improve software written in CXone Studio
  • Code and test projects.
  • Attend meetings and training as required.

    • What You'll Bring to the Role
  • Contact Center as a Service (CCaaS) software management and domain experience
  • 2+ years of NICE CXone and CXone Studio Experience
  • Experience leading and delivering transformation projects, including executive level sponsorship and reporting requirements
  • Superb written and verbal communication and listening skills
  • Excellent organizational and planning skills
  • Keen attention to detail
  • Ability to build relationships, collaborate, problem solve, negotiate, drive and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members and 3rd party partners.

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