Senior Program Manager, Customer Success Operations

Brightwheel is seeking a seasoned Program Manager to join the Customer Success Operations team in a leadership capacity. In this role, you will drive critical business functions by analyzing root causes, developing aligned solutions, executing a prioritized roadmap of initiatives, and balancing individual contributions with overseeing the work of others. You will manage a team of 2-3 Program Managers, providing mentorship and guidance while ensuring the team delivers impactful outcomes. While you may not have extensive people management experience, you have led cross-functional efforts, coached others to success, and are eager to take on responsibilities such as hiring, performance management, and professional development.

You have a proven track record of transforming functions into well-oiled machines. You excel in designing and implementing streamlined processes from the ground up and are adept at developing effective workflows, processes, and Salesforce (SFDC) automations. You thrive in dynamic settings, capable of both big-picture thinking and detailed execution, with razor-sharp prioritization skills to ensure we are focused on the highest-impact opportunities at all times. Your passion for improving operational efficiency is matched by your commitment to achieving ambitious goals. You are an outstanding communicator, able to influence stakeholders at all levels and drive results through collaboration and innovation. And of course, you are passionate about Early Childhood Education!