Kasada

Enterprise Senior Customer Success Manager

Job Description

What you’ll bring;

Combining a passion for tech with a driven curiosity to understand customers' business goals, to really immerse yourself in enabling their success; you will be hungry for continual learning, while also bringing your personal expertise to the team, through:



  • Conveying complex technical ideas simply and understanding the impact of Kasada to a customer’s business.
  • Thriving in an autonomous environment while collaborating across multiple timezones, whether working independently or within a small remote team. 
  • Being a self-starter who knows how to effectively prioritize, problem solve, and escalate complex issues.
  • Embodying the adaptability and readiness to succeed in a dynamic, fast-paced scaleup environment.
  • Possessing a customer-centric mindset and an innate curiosity to improve the customer experience.
  • Have a proven track record of building and maintaining successful enterprise customer relationships throughout the whole customer lifecycle
  • Have problem-solving skills, with the ability to think creatively and find innovative solutions to complex customer challenges
  • An innate curiosity to dig past the ask, to understand the “why” and deliver better outcomes than expected

    • What you will be doing;
  • Becoming an expert on Kasada’s product offerings and cyber security practices.
  • Enabling seamless operation of the Kasada platform for customers, ensuring maximum value adoption throughout the customer lifecycle.
  • Advising key customer stakeholders, offering strategic guidance, performing quarterly/annual reviews, and spotting upsell and expansion opportunities.
  • Partnering and collaborating with Sales, Security & Product Engineering and Support, advocating for customer needs and ensuring cross functional alignment on customer success strategies.
  • Monitoring customer health metrics, identifying areas of risk, and proactively addressing issues to mitigate churn to deliver a market leading customer experience.
  • Serving as the main escalation point for critical customer issues and collaborating with internal teams for resolution.
  • Driving detailed strategic plans to build on and deliver customer requirements in line with growth,  customer preferred interactions, projects and progress.
  • Providing recommendations to promote the maximum value of customer's investment in Kasada, including best practices, and on-going support to reach full utilization of customer licenses; and collaborating with sales teams to ensure growth attainment and increased footprint.

    • What you will be working with;
  • Hubspot
  • Jira / Jira Service Desk
  • Splunk
  • Elastic
  • Grafana
  • Slack/MS Teams/Google Chat
  • Confluence
  • Canva
  • Google Suite

    • Qualifications;
  • A Bachelor's Degree or higher in Computer Science/Information Technology/Business field, OR equivalent demonstrated experience.
  • 5+ of experience of B2B SaaS customer success or account management, working with complex enterprise customers in software, Cloud, SaaS, or an inter-related industry in a customer facing post sales role.

    • Apply Now
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