Aircall

Senior Solutions Engineer, Partnerships - EMEA

Job Description

We are looking for an outstanding Sr. Solutions Engineer to join the Revenue team in Europe as part of an amazing tech startup!

You are going to be our very first Solutions Engineer with a primary focus on supporting our partnerships function, impacting our team and our customers starting from day one.

The Solutions Engineering Team lives at the intersection of Sales, Customer Relations, and Product while enabling all teams — including Partnerships — with the technical knowledge they need to achieve their objectives.

Although you will be reporting to the EMEA Solutions Engineering Manager, your role will predominantly require you to work closely with our most important key strategic partners (VARs, MSPs, SIs, and Resellers) on a global scale!


Sr. Solutions Engineer - Job Description
  • Scaling the Aircall partner ecosystem and their capabilities, including technical enablement and knowledge sharing
  • Collaborate with Aircall Partner Account Managers (PAMs) to close and build our ecosystem of new partners 
  • Conduct technical assessments of new partners to ensure alignment with Aircall’s objectives
  • Provide technical training and resources to partners, enabling them to effectively position, sell, and/or support Aircall
  • Provide technical product expertise (Aircall’s core offering, add-ons, and REST API) to partners who would like to build services on top of Aircall
  • Develop integration guides, certifications, best practices, and technical documentation to empower partners to position and sell Aircall successfully
  • Coach partners on delivering Aircall demonstrations, conducting discovery calls, and running trials or PoCs

  • Driving and improving revenue generated from the partnerships channel
  • Respond to technical and functional elements of RFXs and security questionnaires
  • Co-pilot strategic opportunities referred from partners with Aircall Account Executives to qualify and successfully close
  • Support partners in client-facing activities, including demos, discoveries, and trials/PoCs, to ensure deal success

  • Supporting Aircall PAMs owning the partner relationships in becoming the “voice of the partner”
  • Develop and maintain strong relationships with partner technical teams, offering ongoing guidance and consultation to foster collaboration and drive revenue growth
  • Advocate for feature improvements provided by partner feedback in order to influence the Aircall product roadmap
  • Stay informed about industry trends, competitor and partner activities, and market dynamics to identify new partnership opportunities

    • A little more about you:
  • You are thrilled by understanding customer needs in all stages of the sales cycle and you love going into the nitty gritty details of their use cases.
  • You are curious but always critical. Understanding why is what drives your daily conversations and you are ready to challenge people's thinking in a positive way
  • You live in the nexus between business, sales, and technology.
  • You know the basics of at least one programming language (e.g. Javascript, Ruby, Go, Python, etc.) Understand the concepts of web servers and databases.
  • You have a proven track record of managing complex projects and several stakeholders with different backgrounds (you can convince the Head of sales and also talk tech with the PM)
  • You are based in or near one of our EMEA offices (Paris, Berlin, London, or Madrid)
  • You already have at least two years of previous experience as a Solutions/Sales Engineer
  • Having experience in either of these roles would be a strong plus: 1) Partnerships role working with VARs, MSPs, SIs, and resellers, or 2) Supporting a partnerships function in a pre-sales engineering role
  • English fluent, but also having German, Spanish, and/or French would be a strong plus

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