Post a Job
Customer Support Representative
- Airslate
-
Verified
Job Description
About pdfFiller team:
We are a passionate and ambitious team of 120+ people on a mission to succeed with our online PDF creator and editor – pdfFiller.
pdfFiller empowers over 10 million users every month to create and edit PDFs, send them for signing, and securely store documents within a single application. Offering unlimited storage, unlimited templates, and cross-platform integration, pdfFiller is the only PDF editor needed to get your document done.
And now, we are looking for a Customer Support Representative who is prepared to contribute to the next chapter of our company's growth.
We’re looking for a customer service driven IT Support Specialist that is passionate about finding solutions to difficult problems. You will work alongside other Support Specialists and report to the Support Manager.
You must be efficient, detail-oriented and great at prioritization. To be successful in this role, you should also be a great communicator as you will be the first line of defense for our users’ needs. Your typical day will start with US prime time and will be filled with monitoring a ticket/chats/calls queue, ensuring we’re hitting key metrics, and establishing our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
What you'll be working on:
Resolving all types of support issues received via ticketing system, chat or phone;
Managing issue tickets via Jira, communicating with the Development and QA to resolve these issues in a timely manner;
Support customers by providing helpful information, answering questions, and responding to complaints;
Being the front line of support for clients and customers, help ensure they are satisfied with products, services, and features;
Manage large amounts of incoming inquiries;
Identify and assess customers’ needs to achieve satisfaction;
Build sustainable relationships of trust through open and interactive communication;
Meet personal/team targets;
Follow communication procedures, guidelines and policies;
Go the extra mile to engage customers.
