Sales Engineering Leader

Job Description

The Sales Engineering team at Plaid is composed of dedicated technical team members who work to connect the dots between the business value promised by our products and the technical solutions that enable them to realize that value. This team plays a crucial role in ensuring our prospects and customers understand technical guidance, driving product adoption, growth, and deeper customer relationships. Their mission is to turn every prospect into a customer, and every customer into a lifelong Plaid champion and advocate.

The Sales Engineering team at Plaid is composed of dedicated technical team members who work to connect the dots between the business value promised by our products and the technical solutions that enable them to realize that value. The team plays a crucial role in ensuring our prospects and customers understand how Plaid creates value for their business, driving product adoption, growth, and deeper customer relationships. Our mission is to turn every prospect into a customer, and every customer into a lifelong Plaid champion and advocate.

The Sales Engineering Leader will serve as a highly visible technical sales expert and a key driver of enterprise growth within our GTM organization. We seek a detail-oriented strategic leader who is committed to delivering a first-class pre-sales experience and increasing value for Plaid’s prospects, customers and partners. The ideal candidate will possess strong leadership experience, a proven track record of success in complex enterprise sales environments and a passion for customer success. This leader will coach, mentor, and develop the Sales Engineering team, driving sales outcomes and continuous improvement to deliver exceptional customer outcomes.


Responsibilities
  • Lead, mentor, and scale a team of high-performing sales engineers
  • Establish best practices, processes and standards for pre-sales activities
  • Partner with sales leadership to strategize on deals, develop sales pitches, complete deep technical discovery and tailor technical presentations to drive better outcomes for prospects, customers and Plaid
  • Evolve the upmarket sales engineering team to focus more on deep discovery and solutions architecting
  • Drive the development and execution of more self-serviceable pre-sales opportunities for prospects including scalable demo environments and proof-of-concepts (POCs).
  • Gather feedback from prospects and customers, communicate and work closely with Product, Engineering, Marketing and Support to shape the product roadmap with customer needs
  • Serve as the escalation point and technical advisor to strategic customers, addressing complex needs and solution-fit

  • Qualifications
  • 7-10+ years of experience leading a high-performing sales engineering and/or solutions engineering team with enterprise customer experience 
  • Demonstrated ability to build, motivate and develop talent
  • Proven ability to translate complex technical concepts into clear, concise, and compelling business value propositions for C-level executives within the enterprise market
  • Strong executive presence and the ability to build and maintain strong relationships with senior executives, partners, and internal stakeholders 
  • Desire to get your hands dirty and jump right in with customers, prospects and your team
  • Self-motivated, detail-attentive, curious and hungry for continuous learning
  • A strategic and critical thinker who defaults to a customer-centric consultative approach
  • Ability to work under pressure, deadlines and navigate unexpected roadblocks with a customer-first attitude and a strong sense of empathy