Raptor Maps

Operations Data Specialist

Job Description

We are seeking a curious and technically proficient Operations Data Specialist. Reporting to the VP of Operations, this role will ensure that operational and customer-facing teams are equipped with the proper data, analytics, and tools to meet their goals. There is ample room for creativity and autonomy within this role, especially after building familiarity with the existing teams’ workflows. This is an excellent opportunity for someone passionate about both procedural excellence and data-driven decision-making.


What You Will Do
  • Collaborate with the VP of Operations to understand and prioritize data and tooling needs across sub-teams
  • Provide data access and analysis to support teams focused on analytics quality, customer support, and data collection; troubleshoot and resolve data-related challenges
  • Design, build, and maintain dashboards, reports, and other tools that enable informed strategy and decision making
  • Partner closely with Product and Engineering team to ensure seamless data integration and utilization
  • Partner with operational leadership to improve rigor behind team KPIs
  • Document team procedures and best practices surrounding existing and new tools
  • Stay curious and informed about new tools, methodologies, and best practices to improve operations

    • What You Will Bring
  • Demonstrated understanding of data structures, analysis, and data-driven decision-making
  • Experience learning and working with complex data sets
  • Proficiency in SQL for querying, analyzing, and manipulating data
  • Familiarity with scripting languages (Python, R, and/or javascript) for data transformation and analysis
  • Exceptional problem-solving skills and a proactive approach to tackling challenges
  • Strong communication skills to collaborate with technical and non-technical stakeholders
  • Interest in operational processes and a desire to improve both internal workflows and external outcomes
  • A “gut sense” for data and an ability to check results with back of the envelope calculations
  • Bachelor’s Degree in science, technology, engineering, data science, or math field
  • Familiarity with Airtable, Notion, or similar relational project management tooling
  • Familiarity with Hubspot,  SalesForce, or similar CRM with ticketing capabilities
  • Experience working on cross-functional projects spanning Operations, Sales, Product, etc.
  • Experience establishing and measuring to KPIs
  • Prior startup experience
  • Must be primarily located in the contiguous US
  • Must be authorized to work in the US

    • Apply Now
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