Staff Engineer - Cloud Operations
- Pindrop
-
Verified
Job Description
US - Remote
Who we are
Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.
Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.
What you’ll do
- Configuring and managing cloud-native networking services provided by cloud providers, such as AWS VPC, Google VPC, or Azure Virtual Network.
- Integrate with production Infrastructure Network Systems, including Routers, Switches, and Servers.
- Designing network topologies and architectures to meet the organization’s requirements for scalability, performance, and security.
- Implementing cloud network security best practices, including network segmentation, access control, and encryption.
- Designing and implementing redundancy and failover mechanisms to ensure high availability in the cloud.
- Configure and troubleshoot Application and Network Load balancers.
- Configure and troubleshoot Router hardware and software, using protocols like BGP, RIP, and OSPF.
- Maintain network security with management of Firewalls and protocols like BPDU guard, Root guard, DHCP snooping, and WAF.
- Manage company's multi-homed BGP connections with Internet Service Providers (ISPs).
- Use scripting tools like Python, Ansible, and Bash to automate daily tasks.
- Manage and maintain different types of servers, including Linux and Windows.
- Install and manage Remote Access VPN for users on Cisco ASA.
- Part of On-call rotation with night/weekend work required
Who you are
- You have the ability to understand software and cloud platforms from the ground up, become a subject matter expert on it, and have the ability to troubleshoot, configure, and repair the platform and share your findings
- You make relevant, specific, and high value recommendations to the design or implementation of a platform. This includes categories such as automation, features, security, manageability, etc.
- You are self motivated and work with minimal supervision
- You see a problem, own it, solve it, and do it
- You have a passion for technology and are constantly researching new/emerging solutions
- You are not afraid to dig into technology you’ve never used before
- You take accountability, do the things you say you’ll do, under-promise and over-deliver
- You are optimistic and believe that you can make a problem into a solution
- You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
Your skill-set:
- Understanding of cloud services offered by the chosen platform, including compute, storage, databases, networking, and security.
- Understanding of cloud networking concepts, including VPCs, subnets, security groups, and load balancers.
- Knowledge of cloud security best practices, identity and access management (IAM), and security groups.
- Proficiency in monitoring tools like AWS CloudWatch, Azure Monitor, or Prometheus.
- Experience with log management systems like ELK Stack or CloudWatch Logs.
- Knowledge of Cisco SD-WAN and ASA devices
- Experience with Chef/Ansible, Terraform, Bash, and python scripting and automation tools.
- Knowledge of some or all of our toolset: Github Actions, VMWare, Splunk, Grafana
- Telephony infrastructure experience is a plus.
- Three (3) years of work experience with:Maintaining Infrastructure Network, including routers, switches, firewalls, load balancers, VPN devices, servers, monitoring systems, and private cloud systems.
- Manage VMware Infrastructure using vSphere 5.5.
- Install, configure, support, and troubleshoot Router HW/SW using networking protocols such as BGP.
- Cisco Network Certification is a plus
What’s in it for you:
As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days.
Within 30 days you’ll
- Be introduced to your team, colleagues, added to any standing meetings such as 1:1’s, standups, weekly touchpoints.
- Be onboarded, accounts created, access verified
- Begin getting familiar with our different products, services, workflows, deployments, and environments.
- Participate in On-call rotation in shadow mode.
Within 60 days you’ll
- Participate in On-call rotation and able to 80% of alert and incident first level response.
- Understand expectations for the team, and be able to start planning for development and contributing to projects
- Begin documenting our core infrastructure in Lucid Charts.
- Part of infrastructure project initiative.
Within 90 days you’ll
- Provide analysis of core routing between networks with suggested changes.
- Lead one of the project initiatives as primary.
- Identify additional area of improvement in our network stack.
What we offer
- Competitive compensation, including equity for all employees
- Unlimited Paid Time Off (PTO)
- 4 company-wide rest days in 2024 where the entire company rests and recharges!
- Remote-first culture
What we live by
At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. We believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:
- Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
- Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another.
- Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
- Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together.
- Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.
Not sure if this is you?
We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
Pindrop is an Equal Opportunity Employer
Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.
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